Director of Marketing or Agency Operations Manager at Chesapeake Employers' Insurance Company

Towson, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

207549.0

Posted On

08 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Agency Management, Broker Business Development, Insurance Marketing, Leadership, Project Management, Team Development, Communication, Analytics, Business Process Improvement, Negotiation, Market Research, Product Development, Regulatory Compliance, Training, Continuous Improvement, Strategic Planning

Industry

Insurance

Description

Who We Are Chesapeake Employers’ Insurance Company is a purpose-driven organization dedicated to improving the lives and livelihoods of our policyholders, injured workers, team members, and the community. As a leading workers' compensation specialty insurer in the mid-Atlantic region, we take pride in being a force for good. Our 350 team members are committed to making a positive impact every day in the lives of all our stakeholders. Join our motivated, professional team as we foster a culture of values, teamwork, innovation, and collaboration. Established in 1914, Chesapeake Employers Insurance, headquartered in Towson, Maryland, has over a century of experience, a strong financial foundation, and an "A" rating from AM Best. Director of Marketing Position Summary: Provides strategic leadership and vision for Chesapeake’s agency management services and broker business development. Oversees the planning, direction, and continuous improvement of agency and broker management systems, ensuring legal and regulatory compliance. Drives innovation in marketing strategy, product development, and market research to support company growth, profitability, and competitive positioning. Collaborates with executive leadership and cross-functional teams to deliver value-added solutions and optimize business outcomes. Duties and Responsibilities: Contributes to the achievement of established department goals and objectives; adheres to departmental policies, procedures, quality, and safety standards as applicable, and consistently exhibits Chesapeake’s Values and Behaviors. Directs and oversees the development and maintenance of agency management services to support the company’s strategic plan and business goals. Provides performance feedback to direct reports; conducts regular performance evaluations and provides constructive feedback and coaching to enhance individual and team effectiveness. Actively participates and makes recommendations for personnel actions including hiring, promoting, and disciplinary measures in alignment with organizational and department policies. Guides and supports the training and professional development of direct reports, fostering a culture of continuous improvement and technical experience. Participates in cross-functional projects and initiatives supporting key organizational and operational outcomes. Provides team leadership to build and maintain agency management services systems, including reference materials, guidelines, procedure manuals, and training resources. Directs the development, implementation, and management of broker business plans, broker marketing strategies, and broker assessment processes. Identifies and implements marketing system support requirements, technology innovation, business process improvements, and economies of scale to optimize product services and support. Collaborates with Marketing Leadership and other operational leaders (Underwriting, Safety Services, Claims, Premium Audit) to identify and execute tactical initiatives targeting profitable business opportunities. Evaluates requests for new products or enhancements; identifies and recommends strategies to address evolving insurance needs. Oversees the development and collection of market research data to analyze markets, competitor practices, and emerging opportunities. Recommends and implements effective strategies for new product launches, including risk and rating assessments, pricing, product coverage, and business/system requirements. Ensures compliance with all legal and regulatory requirements for agency and broker management. Other duties and project work as assigned. Knowledge, Skills and Abilities: Advanced knowledge of agency management, broker business development, and insurance marketing. Strong leadership, project management, and team development skills. Excellent verbal, presentation, and written communication skills. Proficient in planning, analytics, and business process improvement. Strong business acumen and negotiation skills; ability to manage multiple projects and priorities. Minimum Qualifications: Bachelor’s degree required; Master’s degree or CPCU required. Ten (10) or more years of project leadership experience in insurance product development and implementation. Eight (8) to ten (10) years of marketing and underwriting experience required. Five (5) or more years of leadership experience. Effectively utilizes technologies and tools, including Microsoft 365 and role-specific platforms, to support productivity and efficient work practices. Preferred Qualifications: Bilingual skills preferred. Hiring Salary Range: $129,717 - $207,549 Agency Operations Manager Position Summary: Provides support in the execution of Chesapeake’s agency management services and broker business development initiatives. Assists in the planning, coordination, and continuous improvement of agency and broker management systems, ensuring alignment with legal and regulatory requirements. Contributes to the implementation of marketing strategies, product initiatives, and market research efforts to support company growth, profitability, and competitive positioning. Leads the marketing agency operations department and cross-functional teams to execute solutions that enhance business outcomes and market presence. Minimum Qualifications: Bachelor’s degree required in Marketing Business, or related field. Five (5) to seven (7) years of leadership or supervisory experience. Five (5) to eight (8) years of experience in marketing, insurance, or related business functions. Experience supporting marketing campaigns, agency or broker relationships, or product marketing initiatives. Basic understanding of insurance products, underwriting processes, and distribution channels preferred. Effectively utilizes technologies and tools, including Microsoft 365 and role-specific platforms, to support productivity and efficient work practices. Preferred Qualifications: Bilingual skills preferred. Progress toward or completion of CPCU or other relevant industry designation preferred. Hiring Salary Range: $100,509 - $155,788 What We Offer We offer a competitive benefits package that includes health, vision, and dental coverage, a robust PTO plan, an 8% employer contribution to retirement regardless of team member contribution, educational assistance, and opportunities to participate in team member appreciation events. Additionally, we provide STD, LTD and group life insurance 1X a team members salary. You'll also enjoy free tickets to community attractions, all part of our commitment to providing a high quality of work life. You will have the flexibility to thrive in a hybrid work environment and an opportunity to participate in development and volunteer programs.

Responsibilities

The Director of Marketing provides strategic leadership for agency management services and broker business development, ensuring compliance and driving innovation. They collaborate with executive leadership to optimize business outcomes and enhance marketing strategies.