ABOUT TRIARQ HEALTH

TRIARQ Health is a trusted partner to independent medical practices, enabling their independence and success in a value-driven healthcare ecosystem. We align with payers and enable practices with advanced technology, actionable insights, and tailored support that reduce administrative burdens, simplify operations, and drive sustainable growth—making specialists more attractive to members and referring providers.
We improve outcomes and affordability by proactively guiding members into evidence-based, conservative care pathways, ensuring they connect with high-value providers, and enabling a coordinated care journey that balances quality, cost, and patient satisfaction.

QUALIFICATIONS

• Progressive experience in member engagement, population health, or consumer strategy within healthcare.
• Mission-driven orientation with a focus on patient-centered care and affordability.
• Proven leadership of cross-functional teams (navigators, coordinators, campaign managers).
• Demonstrated experience executing multimodal campaigns for consumer engagement.
• Knowledge of value-based arrangements and payer-provider alignment.
• Strong data-driven mindset with expertise in journey mapping and experience reporting.
• Excellent communication and collaboration skills with providers, payers, and members.
• Forward-thinking approach in the use of data and technology to enhance engagement.

ROLE OVERVIEW

The Director of Member Experience leads TRIARQ’s consumer-facing engagement strategy, ensuring every member feels supported, empowered, and guided throughout their care journey. This role balances strategic leadership with hands-on execution by overseeing the design, implementation, and continuous improvement of outreach and engagement initiatives.
Working collaboratively with Care Management, Provider Engagement, and Analytics, this role ensures members receive clear communication, timely support, and proactive guidance that improves satisfaction and strengthens affordability outcomes. The Director will implement multimodal engagement strategies—digital, AI-enabled, and live interactions—that enhance trust, adherence, and the overall member experience.