POSITION SUMMARY

The Director of Member & Guest Services and Facility Rentals is responsible for overseeing the operations and strategic direction of the Member and Guest Services Department, including front desk services, membership sales and retention, facility rentals, and security scheduling. This position provides leadership to ensure the highest standard of customer service, operational efficiency, and revenue generation, while actively supporting the JCC’s digital transformation and organizational growth.
The JCC is embarking on a once-in-a-generation project, building a new JCC to serve the Vancouver Jewish and Greater Community. The Director will play a key role in re imagining policies, procedures, and service delivery to align with the evolving needs of members and guests, supporting the vision of the new JCC. In this context, the Director will also be pivotal in assessing existing member and guest services processes to identify opportunities for improvement, leading change management initiatives to modernize and enhance service delivery, and partnering with senior leadership to ensure alignment with organizational goals and values — all while developing and maintaining the highest level of service to current members and clients throughout construction.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Business Administration, Hospitality, Recreation Management, or related field; equivalent experience may be considered.
• Minimum of 5 years of progressive leadership experience in membership services, facility management, hospitality, or a related field.
• Demonstrated experience in sales strategy, customer retention, and team leadership.
• Experience with registration systems or digital transformation initiatives preferred.
• Appreciation of Jewish culture and customs

SKILLS AND COMPETENCIES

• Strong leadership and staff management abilities.
• Excellent customer service and interpersonal communication skills.
• Proven ability to develop and execute strategic initiatives.
• Strong organizational and project management skills.
• Ability to adapt to and lead through organizational change.

Please refer the Job description for details