INTRODUCTION

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

QUALIFICATIONS

• Bachelor’s degree
• MBA degree preferred
• 5+ years of experience in mortgage operations with a strong background in closing and due diligence.
• 3+ years of Leadership/Management experience
• Experience with building team culture and communication
• Proven track record of leadership in a high-volume fast-paced environment
• Exceptional problem-solving skills with the ability to make data-driven decisions
• Strong knowledge of regulatory requirements and quality assurance standards in the mortgage industry
• Excellent communication and interpersonal skills with a collaborative and decisive leadership style
• Demonstrated ability to manage multiple priorities and drive results under pressure
• Works well in a collaborative environment that is high energy and drives towards goals

• Lead and provide strategic direction to the mortgage department ensuring alignment with company goals and operational excellence.
• Develop and implement strategies to enhance efficiency, quality, and compliance across the teams
• Foster a culture of accountability, innovation, and continuous improvement, driving team performance and operational results.
• Meet or exceed key performance indicators (KPls) to ensure high-quality loan delivery and maintain industry and regulatory standards.
• Oversee daily operations streamlining workflows to reduce processing time and improve efficiency.
• Collaborate with cross-functional teams to resolve operational challenges, implement process improvements, and drive solutions.
• Act as the decision-maker for operational issues, analyzing complex situations, evaluating options, and taking decisive action.
• Develop contingency plans and proactively manage risks to ensure business continuity and minimize disruptions.
• Set clear performance goals, conduct regular evaluations, and provide constructive feedback to drive team development and accountability.
• Stay informed on industry trends and emerging technologies leveraging insights to enhance operational processes and maintain a competitive edge.