WHEN YOU JOIN VERIZON

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

ROLE SUMMARY

As the Director of Network Assurance, you will be responsible for 24x7x365 Global Service Assurance operations teams responsible for incident, problem, event, and change management efforts for large enterprise customers.
Key point of contact for both local and international executive leadership for your function. Full responsibility for Customer Relations & Growth, Local Account Strategy/Service Delivery, & driving of all related policies, processes and outcomes.
Oversee programs/projects acting as the primary point of contact for the client or stakeholders, ensuring project goals are met, coordinate daily operations, and resources. Key duties involve strategic planning, risk management, stakeholder communication, performance monitoring, and implementing operational improvements to deliver on program objectives.
As part of this role, you will serve as a Business Relationship Manager owning and leading the technical governance of the VBG Service Assurance practice with the overall goal of enabling and delivering Verizon Managed Network Services in the most efficient and effective way possible. This role will help Verizon demonstrate our value to customers by driving industry leading standards while governing our partners as they modernize, implement and operate solutions in the most effective way possible.

IN THIS ROLE, YOU WILL…

• Build and maintain relationships with vendor/partner leadership team and internal Verizon partner organizations in order to ensure the partner is able to deliver a quality MNS experience to customers
• Provide oversight to vendor Operational performance and lifecycle support of our most complex custom customers globally
• Oversee staffing, metrics, system access, IT strategy, and platform needs with the goal of meeting SLAs and performance objectives through strong business practices
• Drive escalations from Verizon Executive management across vendor Ops, Sales, Service Management, etc.
• Create, communicate and execute process improvement strategies to exceed expectations of customer and internal business objectives
• Create and manage special projects and presentations as required
• Interface directly with Verizon and external C Level executives
• Implement strategies to improve productivity, reduce defects, and refine process effectiveness within ITIL framework
• Adhere to and enforce the Verizon Code of Conduct.
• Provide oversight to vendor Operational performance and lifecycle support of our most complex custom customers globally
• Drive escalations from Verizon Executive management across vendor Ops, Sales, Service Management, etc.
• Oversee programs/projects acting as the primary point of contact for the client or stakeholders, ensuring project goals are met, coordinate daily operations, and resources. Key duties involve strategic planning, risk management, stakeholder communication, performance monitoring, and implementing operational improvements to deliver on program objectives
• Dynamically prioritize projects and tasks
• Drive standardization and best practices
• Contribute to large and complex initiatives that contribute to End to End Architecture and Standard design, Technical Governance of Verizon Partner and Custom Solution Design
• Engage and create positive outcomes with senior stakeholders