Director of New Business Development at Metro Door, LLC

Lewisburg, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management Skills, Organizational Agility, Presentation Skills, Communication Skills, Planning, Problem Solving, Leadership, Strategic Account Management, Salesforce, Proposal Management, Customer Relationship Management, Data Analysis, Team Building, Market Analysis, Customer Service, Negotiation

Industry

Manufacturing

Description

Description Job Summary This position is primarily responsible for identifying, presenting to and signing new Strategic/National Accounts in addition to managing a New Business Development team. The Director, New Business Development may also manage, develop, and profitably grow a small, assigned portfolio of strategic accounts to support the Company’s overall financial and strategic objectives. This role is responsible for developing and executing strategic account plans with the goal of selling new accounts and increasing the Company’s market share within assigned target and/or portfolio customers. The entire range of Company products and services is to be sold, ensuring assigned customers’ needs and expectations are met by the Company. This position is also responsible for establishing new customer relationships and maintaining and expanding relationships with their assigned customers to accelerate business growth. The position will oversee all new account RFP development and submission for existing and new customer prospects in conjunction with the Sales Operations team and Sales Management; deliver the Company's value proposition and transition new customers successfully into the Service Department for day-to-day management. The position will also be responsible for achieving sales, gross profit, new business, and other KPI’s as assigned, both individually and for the team. Responsibilities Develop and execute strategic account plans for each customer, existing or prospect, to drive profitable growth. Analyze and understand assigned customers category spend and total available market sizing, current market trends, industry methods, pricing structures, customer feedback in order to be able to remain competitive in bid participation. Establish productive, professional relationships with key contacts in assigned customer accounts. Coordinate the involvement of company personnel, cross functional teams and management resources, in order to meet account performance objectives and customers’ expectations. Meet assigned targets for new customer sales, gross profit margins, existing customer sales, and strategic objectives in assigned accounts (see individual customer budgets) Utilize Salesforce (or the company’s chosen Customer Relationship Management System) to centrally store, document, and monitor all sales opportunities, competitive intelligence, key customer communication and scheduled customer or prospect conference calls or meetings. Proactively lead an ongoing joint customer strategic account planning process that develops mutual performance objectives, financial targets, business reviews, and critical milestones. Communicate appropriate customer profiles to help identify prospect requirements that align with business’ core competencies. Qualify potential new customer needs and expectations. Coordinate the involvement of company personnel, for RFP development and submission for new customer prospects and existing customers to include but not limited to scope of work, frequency, pricing, contract review, profitability and other customer requirements. Liaison for new customer on-boarding process to include but not limited to credit, new customer form, group email, 3rd party administrator set up, affiliate assignment, introductory call to set customer expectations, etc. Identify, recommend, and discuss strategies around each individual prospect and customer with service delivery managers, directors, and VP. Assist in identifying, defining, and delivering annual new business and customer goals. Communicate directly with your new customers (daily, weekly, and monthly) via telephone, video conference, email, and customer visits to provide resolve to any customer service issues and/or opportunities. Review daily, weekly, and monthly production goals. Assist in the placement/training of new accounts for formal “hand off” and transition to a Strategic Account Manager and to the Service Department. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both associates and customers. Conduct after-the-fact analysis of proposal development to find opportunities for improvement. Works well independently and in teams; proactive in anticipating work requirements and problem solving. Review bid processes regularly, identify gaps, and increase efficiencies. Identify, manage, and clearly communicate to staff the Business Development opportunities pipeline. Travel 25-50%, as determined by prospective customer demands. Other duties may be assigned/removed to meet business needs as they arise. Key Performance Measurements Delivery of monthly and annual goals, including new business revenue and gross margin profitability. Reporting that reflects performance in areas such as Sales, GP dollars and percentage, and new business vs. budget by customer. Management observation regarding attitude, diligence, team contributions, use of Salesforce tool and willingness/ability to learn new skills and information. Other key metrics prescribed by the Company's Sales leadership, resulting in Sales and GP growth. Executive Skills – Demonstrate executive skills, high integrity and honesty by developing an atmosphere of trust and mutual respect; operating in accordance with policies and procedures; meeting deadlines. Requirements Management Skills – Ability to build and motivate successful teams.· Ability to close new business opportunities. Organizational Agility - Knowledgeable about job scopes and affiliate contractor networks. Has knowledge of how to get things implemented expediently through both formal and informal channels of communication and the national account network. Understands the origin and reasoning behind key policies, practices, and procedures. Presentation and Communication Skills - Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working. Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. Leadership - Ability to lead the activities of multiple partners to successfully manage theday to day transactional activity of the team’s customers. Company Culture – Understands and embraces the 5 elements of our company culture. Operates in a manner consistent with our company character by having a strong sense of competitive urgency, positive discontent, high ethical standards, and a professional demeanor and appearance. Qualifications Bachelor’s degree required, and an MBA preferred. Proven history of signing multiple, new National Accounts and building market share by development of new customer relationships Experience in proposal management, business development activities, and strategic account management at a national level managing complex customers. Preferred ten years minimum. Facilities Maintenance, or related services, industry experience highly preferred. Highly Skilled in Microsoft Power Point, Excel, Word, Outlook and Teams. Able to analyze data and work independently. *This job description is subject to change at any time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an open-office setting, with co-workers working side-by-side and a moderate level of activity being performed by co-workers across the office. The noise level in the work environment is moderate. Metro Doors and OnPoint Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status. Salary Range The pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay.

Responsibilities

The Director of New Business Development is responsible for identifying and signing new Strategic/National Accounts while managing a New Business Development team. This role includes developing strategic account plans to drive profitable growth and establishing new customer relationships to accelerate business growth.