Director of Operational Services at The Joint Chiropractic

Scottsdale, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

155000.0

Posted On

20 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Strategy, Training, Enablement, Development, Systems Integration, Technology Integration, Franchisee Experience, Field Communication, Cross-Functional Collaboration, Team Leadership, Problem-Solving, Communication, Change Management, Collaboration, Operational Judgment, Influencing

Industry

Wellness and Fitness Services

Description

A better way to deliver care starts here! Headquartered in Scottsdale, AZ, The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all. Position Summary At The Joint, strong operations are what allow everything else to work. This role is about making sure our clinics, franchise partners, and internal teams have the clarity, tools, and support they need to be successful. We’re looking for a Director of Operations Services to lead how operational support shows up across our corporate and franchise clinic network. This person will help connect strategy to day-to-day execution - ensuring programs, systems, and processes are practical, scalable, and built with the clinic experience in mind. The right candidate enjoys problem-solving, simplifying complexity, and working closely with others to get things done. You’ll partner across teams, stay connected to the field, and lead operational services and enablement efforts that directly impact how our clinics operate and grow. Key Responsibilities Operations Strategy & Execution Set the direction for how operational services support clinic efficiency, consistency, and growth across the system. Translate enterprise strategy into practical processes, tools, and resources that clinics can actually use. Continuously evaluate what’s working (and what’s not), using feedback from the field to improve how we operate at scale. Training, Enablement, and Development Shape the operational experience from day-one onboarding through long-term clinic maturity. Partner with training and clinical leaders to ensure learning programs reinforce strong fundamentals, operational confidence, and engagement. Help evolve how we develop clinic teams as the business grows and priorities shift. Systems & Technology Integration Act as the operational voice in system design, rollout, and optimization - ensuring technology supports, rather than complicates, clinic operations. Collaborate closely with IT, Legal, Marketing, and other teams to embed operational needs into enterprise tools and platforms. Bridge the gap between technical solutions and real-world clinic execution. Franchisee Experience & Field Communication Champion a franchisee experience that feels clear, supportive, and consistent - from onboarding through long-term partnership. Ensure operational communications are timely, practical, and easy to understand. Stay connected to the field, listening closely and using insights to inform better decisions and improvements. Cross-Functional Collaboration Partner across Marketing, Finance, Compliance, Store Development, and other teams to ensure operational alignment on key initiatives. Represent the clinic and franchisee perspective in planning discussions and execution efforts. Support pilots, rollouts, and system-wide initiatives with a focus on readiness, adoption, and long-term success. Team Leadership & Culture Build and lead an Operations Services team that is trusted, proactive, and known for getting things done. Create an environment where accountability, collaboration, and continuous improvement are part of how the team operates every day. Coach and develop leaders while modeling The Joint’s values and leadership standards. Key Qualifications 8+ years of experience in operations, field support, training, or a related function within a multi-unit, franchised environment. 3+ years of experience leading people and influencing work across teams. Strong operational judgment with the ability to balance consistency with real-world flexibility. A collaborative mindset and the ability to influence without formal authority. Clear, confident communicator with strong organizational and change management skills. Experience supporting technology-enabled operations or large-scale initiatives is a plus. Compensation & Benefits Salary: $125k - 155k DOE Medical, Dental, Vision 401k w/company match PTO Accrual Complimentary Joint Membership This role follows a hybrid schedule and will require an in-office presence at our Scottsdale, AZ headquarters at least three days per week (Tuesday-Thursday). What The Joint Chiropractic Offers At The Joint Chiropractic, we understand that our greatest asset is our people and the dedication they bring to our mission. Since our founding in 1999, we have expanded to nearly 1,000 clinics, thanks to the hard work and commitment of our employees. We are dedicated to investing in our team by offering a variety of valuable benefits that foster a healthy and fulfilling work environment. Work/Life Balance We prioritize work-life balance through shorter meeting times, hybrid schedule, and a supportive atmosphere, allowing you to manage your personal and professional commitments effectively. Engaging Company Culture Join us for exciting company-sponsored events like holiday parties, “Bring Your Kid to Work Day,” and fun contests. We foster a vibrant corporate environment where you can connect with colleagues and enjoy memorable experiences together. On-Site Amenities Take advantage of our beautiful on-site gym and fully stocked kitchen, designed to enhance your health and wellness throughout the workday. Career Development and Support We believe in nurturing your career through continuous coaching, training, and collaboration. Our transparent communication culture includes regular all-hands meetings, communication emails, and one-on-one check-ins to ensure everyone is aligned and supported. Employee Recognition We celebrate our team’s achievements through various recognition initiatives, ensuring that every employee feels valued for their hard work and contributions. A highlight is the “Action Hero Award” which is personally selected by our CEO, Sanjiv Razdan. Diversity, Equity & Inclusion At The Joint Chiropractic, we embrace diversity in all its forms and strive to create a culture where everyone feels welcome and supported. We believe in fostering an environment where every individual’s voice is heard and respected. Join us at The Joint Chiropractic, where your growth and well-being are our top priorities, and together, we can create a positive and inclusive workplace for all. #LI-Hybrid

Responsibilities

The Director of Operational Services will lead operational support across corporate and franchise clinics, ensuring that strategies translate into practical processes and tools. This role involves continuous evaluation and improvement of operations based on field feedback.