Director of Operational Transformation at So IL Health Care Foundation

, , Israel -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

120000.0

Posted On

16 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic planning, Change management, Process improvement, Project management, Healthcare operations, Clinical workflow design, Stakeholder engagement, Leadership, Data-informed decision making, Regulatory compliance, Budget management, Cross-functional collaboration, Mentorship, Microsoft Project, Smartsheet, Jira

Industry

Wellness and Fitness Services

Description

VISION, MISSION, PLEDGE & VALUES: Every employee of SIHF Healthcare is expected to uphold our vision, mission, and values. Our actions will reflect our values of Compassion, Diversity/Inclusivity, Excellence, Integrity, Respect and Stewardship creating a culture in which all individuals are treated with dignity and respect. This will result in our vision of an “Enriched health and life in a just society” through the fulfillment of our mission to build partnerships, develop safe and affordable housing, community engagement in building trust and solutions, foster economic development, provide access to comprehensive health care services, and reduce disparities. CUSTOMER SERVICE COMPLIANCE STATEMENT: Treat every person with dignity, respect, and kindness by listening with your full attention, address questions/concerns immediately, and accept responsibility to follow through by always doing what you say you will do. You support our customers, and your team, by being patient, understanding and positive, knowing that you are SIHF Healthcare to those we serve. POSITION DESCRIPTION: The Director of Operational Transformation is responsible for leading, planning, executing, and delivering strategic initiatives and transformation projects across operations, clinical services, information technology, and other business areas within SIHF Healthcare’s Federally Qualified Health Center (FQHC) system. This role ensures initiatives are completed on time, within scope, and aligned with organizational mission, strategic priorities, and operational goals. Reporting to the Chief Executive Officer or their designee, the Director of Operational Transformation serves as a central point of coordination between executive leadership, clinical leadership, operational teams, information technology, and external vendors. This role is responsible for driving enterprise-wide initiatives that improve efficiency, strengthen processes, support change adoption, and enhance organizational effectiveness across the system.The ideal candidate brings strong leadership, change management, process improvement, and project execution expertise, along with healthcare industry knowledge and the ability to drive cross-functional collaboration in a mission-driven environment. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Strategic Initiative Leadership and Execution * Lead and oversee multiple concurrent strategic initiatives and transformation projects across operations, information technology, clinical services, facilities, and other business areas using established project management and change leadership methodologies. * Develop comprehensive initiative plans including scope, timelines, milestones, resource requirements, risk assessments, implementation strategies, and budget estimates. * Monitor and manage initiative progress, proactively identifying risks, barriers, issues, and dependencies, and implementing corrective actions as needed. * Ensure deliverables meet quality standards, organizational expectations, and strategic objectives. * Prepare and present initiative updates, dashboards, executive summaries, and recommendations to leadership and key stakeholders. * Support the advancement of enterprise priorities by coordinating cross-functional work and ensuring alignment with organizational goals. 2. Healthcare Systems and Process Implementation * Lead and oversee implementation initiatives across clinical, operational, and business functions, including system enhancements, workflow redesign, operational standardization, and platform deployments. * Partner with department leadership, clinical teams, operational stakeholders, information technology, and external vendors to ensure successful implementation, integration, optimization, and sustainment of organizational initiatives. * Facilitate discovery, requirements gathering, current-state and future-state workflow design, user acceptance testing, training coordination, implementation planning, and go-live support for enterprise initiatives. * Drive operational transformation efforts by identifying barriers, improving processes, enhancing efficiency, and supporting adoption of new workflows and systems across the organization. * Ensure initiatives comply with applicable regulatory and operational requirements, including HIPAA, HRSA, FQHC standards, and other organizational policies and procedures. 3. Stakeholder Engagement and Communication * Serve as the primary point of contact for assigned initiatives, ensuring consistent communication with executive sponsors, stakeholders, and project team members. * Facilitate project meetings, working sessions, implementation reviews, and leadership or steering committee presentations. * Partner closely with clinical and operational leaders to understand business needs, priorities, and constraints and to translate those needs into actionable implementation plans. * Build and maintain effective working relationships across all levels of the organization and with external partners and vendors. * Promote transparency, accountability, and engagement throughout the lifecycle of initiatives. 4. Process Improvement and Change Management * Identify opportunities for process improvement, operational efficiency, and workflow optimization across assigned initiatives and business areas. * Lead or support organizational change management efforts associated with transformation initiatives, including communication planning, stakeholder readiness, training support, and adoption strategies. * Develop and implement sustainable processes that support standardization, scalability, and continuous improvement. * Contribute to the development and ongoing refinement of project management and transformation tools, templates, standards, and best practices across the organization. * Support leaders in evaluating opportunities for improvement and implementing practical, mission-aligned solutions. 5. Leadership, Oversight, and Operational Support * Provide leadership, direction, and mentorship to project coordination, analyst, or other assigned staff, building internal capability to support organizational transformation and growth. * Guide junior staff and project team members on methodology, tools, expectations, and best practices, serving as a resource for professional development and initiative success. * Delegate and oversee project-related tasks assigned to support staff and team members, ensuring quality of work and timely completion. * Coordinate initiative team activities, ensuring clear roles, responsibilities, follow-up, and accountability. * Manage initiative budgets and resource allocation in compliance with organizational guidelines. * Maintain accurate and organized documentation, including charters, action plans, status reports, meeting minutes, risk logs, and lessons learned. * Ensure compliance with all applicable regulatory requirements, accreditation expectations, and organizational standards. * Perform all other duties as assigned KNOWLEDGE, SKILLS, ABILITIES 1. Ability to think strategically and apply sound judgment to support initiative planning, execution, and organizational priorities. 2. Strong communication and interpersonal skills with the ability to engage, influence, and collaborate with stakeholders at all levels of the organization. 3. Ability to clearly present information, facilitate discussions, and build effective working relationships across clinical, operational, technical, and executive teams. 4. Strong leadership and organizational skills with the ability to manage multiple priorities, initiatives, and deadlines in a fast-paced environment. 5. Proficiency in project management and workflow tools such as Microsoft Project, Smartsheet, Jira, or similar platforms, as well as standard business software including the Microsoft Office Suite. 6. Ability to adapt to change, manage ambiguity, and work independently with minimal supervision. 7. Demonstrated commitment to the organization’s mission, values, and a collaborative team environment. 8. Exhibits high emotional intelligence, professionalism, discretion, and sound judgment in all interactions. 9. Strong analytical and problem-solving skills, with the ability to synthesize complex information and drive data-informed decisions. 10. Knowledge of healthcare operations, clinical workflows, and regulatory environments, including HIPAA, HRSA, and FQHC requirements, preferred. 11. Demonstrated leadership, coaching, and people development skills with the ability to mentor staff and support organizational capability building. EDUCATION AND EXPERIENCE • Bachelor’s degree required in Business Administration, Healthcare Administration, Information Technology, Public Health, or a related field. Master’s degree preferred. • Project Management Professional (PMP) certification required. • Minimum of 7 years of progressive experience in project management, operational leadership, process improvement, transformation work, or a related area, preferably in a healthcare setting. • Demonstrated experience leading cross-functional initiatives involving information technology, operations, and clinical stakeholders. • Experience with healthcare systems implementation, workflow redesign, operational improvement, or enterprise change initiatives strongly preferred. • Proven ability to partner effectively with executive leadership, clinical stakeholders, operational leaders, and external vendors. • Prior experience in an FQHC, community health center, hospital, or safety-net healthcare setting preferred. • Familiarity with HRSA requirements, FTCA coverage, and mission-driven healthcare delivery models preferred. • Experience mentoring, supervising, or developing staff, coordinators, analysts, or project team members preferred. • Additional certifications such as Lean Six Sigma, CAPM, ITIL, or change management credentials are a plus. PHYSICAL DEMANDS: Position is primarily sedentary and involves the performance of non-strenuous activities of an administrative nature. Local travel is required. A valid driver’s license and insured automobile are required. WORK SCHEDULE: Normal work hours for this position are Monday through Friday; 8am to 5pm, unless otherwise specified by leadership. COMPLIANCE STATEMENT: Abide by the requirements all applicable State and Federal laws. MEDICAL HOME STATEMENT: Be aware and understand expectations and responsibilities of the Patient Centered Medical Home. Understand role, complete relevant duties, and the requirement to maintain highest level of proficiency within scope, as part of this team-based approach in the patient care continuum.

Responsibilities

The Director of Operational Transformation leads and executes strategic initiatives across clinical, operational, and IT departments to improve organizational efficiency. This role coordinates between executive leadership and project teams to ensure initiatives are delivered on time, within scope, and aligned with the organization's mission.