Director of Operations at 1-800-GOT-JUNK?

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

100000.0

Posted On

14 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Operational Execution, Logistical Challenges, Financial Integrity, Data Integrity, Quality Control, Safety Culture, Customer Service, Logistics, Fleet Management, Problem Solving, Process Mindset, Communication, DOT Compliance, Coaching

Industry

Consumer Services

Description

Description Southwind, a leading operator of 1-800-GOT-JUNK? and other premier home service brands, is seeking a high-caliber Director of Operations to lead our New York City territory. You will be the engine of the business—the bridge between high-level strategy and daily field execution. You aren't just managing a schedule; you are driving field excellence, coaching a massive frontline team, and ensuring our NYC operations run with "white-glove" precision. From hitting aggressive labor efficiency targets to maintaining a culture of safety and accountability, you will own the results of a world-class service operation. Position: Director of Operations Location: Bronx, NY Pay Range: $95,000 - $100,000 Base Salary + $15,000 Bonus/Profit Share Potential What You’ll Do: Team Leadership: Lead, manage, and coach a high-performing operations team. You’ll be responsible for the "Power 5" culture—ensuring every teammate is productive, safe, and aligned with our core values. Operational Execution: Oversee daily routing and job site management, solving real-time logistical challenges (loading docks, elevators, safety protocols). Financial & Data Integrity: Manage the "Scorecard & OKR" cycle. You’ll ensure job notes, revenue documentation, and labor inputs are 100% accurate, reducing billing disputes and maintaining a transparent pipeline. Quality & Safety: Champion a zero-compromise safety culture by enforcing strict DOT compliance and rigorous driving standards. You will ensure all equipment, trucks, and warehouse spaces remain in "tour-ready" condition. Consistent Customer Service: Guarantee a "white-glove" experience for every customer. You will lead the charge on service excellence, managing real-time escalations and coaching the team. What you’ll bring: Field Experience: Proven background in high-volume logistics, fleet management, construction, or residential/commercial service operations. Problem Solving: Ability to solve real-time logistical challenges in a fast-paced urban environment (routing, site access, and team coordination). Leadership: Proven ability to manage field crews, enforce safety standards, and drive performance. A "lead by example" mentality. You aren't afraid to get your hands dirty at the warehouse but can pivot instantly to a high-level strategy meeting with the GM. Process Mindset: You are systems-oriented and can enforce standard operating procedures to ensure service consistency and drive accountability through data-driven feedback. Communication: Strong ability to coordinate between field teams, dispatch, and customers. Requirements: Must hold (or be able to obtain) a valid DOT medical certification and be comfortable with the physical nature of a field-based leadership role. Why Choose Southwind?: Competitive Compensation: Base pay with performance-based bonus structure that rewards operational excellence. Career Advancement: We are a growth-focused company with professional development and leadership training built into our DNA. Award-Winning Culture: Recognized as a "Best Places to Work" and "Fast 50 Company." Comprehensive Benefits: Including health, life, dental, and vision insurance. Future Security: 401k matching program and options for HSA/FSA, AD&D, and more. Join Us: At Southwind, we believe in fostering a dynamic work environment where you can make a massive impact. We provide the tools, the tech, and the resources—you provide the drive. Help us revolutionize the home services industry in the world's greatest city! Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran friendly employer.

Responsibilities

This Director of Operations role involves leading and coaching the field team to achieve operational excellence, ensuring daily execution aligns with high-level strategy, and driving field performance across all service operations in the New York City territory. Key duties include overseeing routing, managing real-time logistical issues, maintaining financial data accuracy, and championing a zero-compromise safety and customer service culture.