Director of Operations at Accor

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations management, Food & beverage management, Profitability analysis, Revenue generation, Guest satisfaction, Team leadership, Marketing promotion, Brand standards, Financial planning, P&L management, Staff training, Audit compliance, Process improvement, Strategic planning, Client relations

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description This position is responsible for the daily management of the restaurant, ensuring that the highest standards of food & beverage service is provided to the guests. The F&B Outlet Manager plans, organizes and direct the overall F&B operation, administration, marketing and promotion of the outlet, and is responsible and accountable for its profitability and revenue generation. The D-OPS is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer (guests, employees, corporate and owners)satisfaction and quality service while meeting/exceeding financial goals The D-OPS is responsible for planning, organizing, directing and coordinating management activities of the operations in conjunction with the General Manager. Take direct responsibility of planning, managing and executing all actions required for a successful food & beverage department of the Novotel Chennai Sipcot Puts focus on all sentiment scores and RPS while creating plans with all operational departments for continuous improvement and development of guest satisfaction, process improvement and optimization Works closely with the GM and Financial Controller to create plans to optimize the P & L and cost efficiency plans Play an active role in planning of marketing promotions in various areas of the hotel Be a brand ambassador and use the I-Auditor app to do regular audits and share results, build action plans to ensure 100% brand standard is followed Be a part of the daily 5 pm line up of operational departments and lead the meeting Contribute effectively to guest experiences, manage all guest responses, organize guest meet ups, work with line team members to develop guest experiences, make operations smoother and easier Spend major part of the day on the shop floor assisting to keep check on operations, guest movement, guest satisfaction etc. Ensure weekly departmental briefings are conducted with the self-presence once a week Review all guest pre arrival details with all departments Ensure on floor operational team morale, difficulties and operational needs are communicate to the T & C and GM while finding solutions Pre approve all operational expenses and plans prior to it being signed off by GM and / or Financial Controller Be a representative of AccorHotels in hotel management schools, during trainings and other areas where AccorHotels seeks to create a reputation and outreach Review monthly F & B and room promotion calendar and get it approved from GM Demonstrates and communicates short and long term focus. Ensure adequate coverage of managers on shop floor, weekends and plan / coordinate MOD’s. Evaluate and implement MOD report findings & suggestions Liaise with all departments to ensure smooth operations at the hotel Do Monthly audits of fire & safety Work closely with sales & marketing teams to take feedback from clients and enhance guest experience as well as give opportunities to sales team to sell the hotel product better To check and evaluate daily evalpack prior to GM approval and ensure AccorHotels Focus Guide points are followed a 100% across all operational departments Create monthly departmental trainer plans and departmental training plans based on shop floor needs & TNA created in conjunction with L & D manager and departmental heads. Ensure Training planned VS Actual done is discussed with al operational HOD’s and update GM on the same Responsible for delivering results that contribute to the mission and overall success of the hotel Job-Category: Administration & Support Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Director of Operations is responsible for the daily management of hotel and food & beverage operations to ensure high service standards and profitability. They work closely with the General Manager to optimize financial performance, lead departmental teams, and drive continuous improvement in guest satisfaction.