Director of Operations- CX at Datamark, Inc.

El Paso, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

150000.0

Posted On

25 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Leadership, Operational Optimization, KPI Management, Analytical Skills, Problem-Solving, Project Management, Communication Skills, Interpersonal Skills, Bilingual, Service Excellence, Team Management, Process Improvement, Data Analysis, Client Engagement, Operational Efficiency

Industry

Outsourcing and Offshoring Consulting

Description

This role is located 100% onsite in El Paso, TX. Are you ready to lead our Customer Experience Operations at Datamark, Inc.? As the Director of Operations - CX, you will be at the forefront of driving excellence in our customer service delivery. This is an exciting opportunity to shape the operational strategy of our customer experience division, ensuring that we not only meet, but exceed our clients' expectations. In this role, you will oversee and optimize all operational aspects of our CX solutions, from crafting innovative strategies to managing day-to-day operations across multiple channels. You will be responsible for leading a team of dedicated professionals and driving a culture of service excellence, transparency, and teamwork. Your leadership will be critical in establishing key performance indicators, optimizing processes, and implementing best practices that enhance both customer satisfaction and operational efficiency. As our Director of Operations - CX, you will regularly evaluate operational performance metrics, identify improvement areas, and ensure alignment with our strategic goals. Your insights will contribute to our commitment to delivering exceptional customer experiences while driving profitability for the business. If you are passionate about customer experience, possess strong leadership skills, and have a track record of success in operational optimization, we want to hear from you! Key Qualifications: Bachelor's degree in Business Administration, Operations Management, or a related field. A minimum of 15 years of progressive related experience working in a large-scale contact center environment. Proven leadership skills with at least 5 years in a managerial role in a large-scale contact center. Strong understanding of KPIs, operational efficiencies, and customer service best practices. Exceptional analytical and problem-solving skills – you love diving into the data! Ability to manage multiple projects and competing priorities in a fast-paced environment. Excellent communication and interpersonal skills – you build strong relationships with your team and clients alike! Experience with relevant operations management software and tools. Ability to travel up to 40% for client engagements and team meetings. Bilingual (English/Spanish) a plus! Why Join Datamark? We pride ourselves on fostering a culture of collaboration, innovation, and professional growth. Our comprehensive benefits package is designed to support your health and wellness, allowing you to thrive both personally and professionally. If you are ready to make an impact and further your career with a dynamic team, apply today! Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Short Term & Long Term Disability Training & Development Wellness Resources $150,000.00 Annual Salary

Responsibilities

Oversee and optimize all operational aspects of customer experience solutions, ensuring excellence in service delivery. Regularly evaluate performance metrics and implement strategies to enhance customer satisfaction and operational efficiency.