Job Title: Director of Operations
Job Type: Full-Time
Location: CO, DE, FL, GA, HI, IL, MI, NJ, OH, OR, PA, TN, TX, VI, Remote, M-F
Restriction: This opportunity is for candidates residing in the states listed above
Compensation: $100,000 to $140,000 Annually + Benefits

REQUIREMENTS

• 5+ years of experience in operations leadership, preferably in an agency, SaaS, or eCommerce environment.
• Expertise with Monday.com, Excel, Slack, and PowerBI; experience with automation and AI tools is a plus.
• Demonstrated experience leveraging automation tools and AI-driven solutions to improve workflows.
• Proven ability to manage distributed, multicultural teams.
• Exceptional communication skills and a ‘bedside manner’ aligned with the agency’s transparent, supportive culture.
• Highly organized, detail-oriented, and capable of balancing strategic thinking with hands-on execution.
• Comfortable working in a fast-paced, data-driven, and entrepreneurial environment.

PREFERRED QUALIFICATIONS

• Experience in Amazon/eCommerce or performance marketing agency operations; knowledge of Agile, Scrum, or Kanban; familiarity with Zapier, Make (Integromat), or other no-code automation platforms.
• Knowledge of project management methodologies (Agile, Scrum, Kanban).
• Familiarity with Zapier, Make (Integromat), or other no-code automation platforms.

THE ROLE

The client is looking for a Director of Operations to lead and evolve their operational infrastructure as they scale. The ideal candidate is a strategic yet hands-on leader with experience overseeing cross-functional teams, optimizing workflows through systems like Monday.com and Power BI, and driving efficiency through automation and AI. You’ll be responsible for orchestrating the backend of a fast-paced, global, and diverse team, ensuring seamless communication and delivery of top-tier service for their eCommerce clients.

KEY RESPONSIBILITIES

• Lead daily operations across departments, ensuring cohesive execution of business objectives.
• Collaborate with executive leadership to align strategy, priorities, and resource planning, focusing on the unique needs of eCommerce and marketplace management.
• Drive optimization of internal systems and processes (especially in Monday.com, Excel, and Slack).
• Design and implement performance dashboards in PowerBI, providing actionable insights for leadership and agency client teams.
• Leverage automation and AI tools to enhance team productivity, reduce operational overhead, and maintain the agency’s competitive edge.
• Foster a collaborative, inclusive, and high-performance work environment across generations, cultures, and time zones.
• Inspire, coach, and support department heads, modeling the agency’s ‘people-first’ values.
• Proactively identify and resolve operational bottlenecks, ensuring smooth delivery for agency clients.
• Maintain a calm, transparent, and approachable presence across all levels of the company.
• Manage operational budgets, identifying cost-saving opportunities while maintaining service quality.