Director of Operations - FQHC at Action Resources

Hamtramck, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, HRSA Compliance, UDS Reporting, Financial Management, Revenue Cycle Performance, Clinical Quality Improvement, Team Development, Strategic Planning, Multi-site Operations, 340B Program Oversight, Population Health Strategies, KPI Analysis

Industry

Description

Job Title: Director of Operations – FQHC Location: Hamtramck, MI Employment Type: Full-Time Lead and Scale Mission-Driven Care at EPIC Care Centers INC At EPIC Care Centers Inc, we are committed to expanding access to high-quality, patient-centered care for underserved and vulnerable populations. As we grow our Federally Qualified Health Center (FQHC) footprint, we are seeking a strategic and hands-on Director of Operations to lead, optimize, and scale our FQHC operations. This is a high-impact leadership role responsible for ensuring operational excellence, regulatory compliance, and sustainable growth while maintaining a strong focus on quality, access, and community impact. What You’ll Do Operational Leadership & Strategy * Lead day-to-day operations across FQHC clinic sites, ensuring efficient workflows and high-quality patient care. * Develop and execute operational strategies aligned with organizational goals and HRSA/FQHC requirements. * Support clinic expansion, new site launches, and service line growth. FQHC Compliance & Regulatory Oversight * Ensure full compliance with HRSA Health Center Program requirements, including: * Scope of Project * Sliding Fee Discount Program (SFDP) * UDS reporting and performance measures * Maintain readiness for HRSA Operational Site Visits (OSVs)and audits. * Oversee policies and procedures to ensure adherence to federal, state, and local regulations. Financial Performance & Optimization * Partner with finance to manage budgets, cost controls, and revenue cycle performance. * Monitor key financial drivers including visit volume, payer mix, and reimbursement optimization. * Support 340B program oversight in collaboration with pharmacy and compliance teams. Quality, Access & Patient Experience * Drive improvements in clinical quality measures, patient outcomes, and satisfaction. * Ensure access standards are met, including timely appointments and reduced barriers to care. * Support implementation of value-based care initiatives and population health strategies. Team Leadership & Development * Lead and develop clinic leadership (Practice Managers, Site Leads, etc.). * Build a high-performing, mission-driven culture focused on accountability and continuous improvement. * Partner with HR on recruitment, retention, and staff development. Cross-Functional Collaboration * Work closely with clinical leadership, compliance, finance, IT, and population health teams. * Ensure alignment between operations, patient care delivery, and organizational strategy. Data, Reporting & Performance Management * Track and analyze KPIs including UDS measures, productivity, access, and financial performance. * Utilize data to drive operational improvements and strategic decisions. * Prepare reports for executive leadership and board-level visibility as needed. What You Bring Required Qualifications * Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s preferred). * 5–10+ years of healthcare operations experience, with at least 3 years in a leadership role. * Direct experience working in an FQHC or community health center environment. * Strong knowledge of HRSA regulations, UDS reporting, and compliance requirements. Skills & Competencies * Strategic thinker with strong execution capabilities * Deep understanding of FQHC financial drivers and reimbursement models * Strong leadership, communication, and organizational skills * Data-driven mindset with experience using metrics to improve performance * Ability to thrive in a fast-paced, growth-oriented environment Preferred Qualifications * Experience with340B programs * Experience managing multi-site operations and cross-functional teams. Why Join EPIC Care Centers INC * Mission-Driven Impact– Expand access to care for underserved communities * Leadership Opportunity– Play a key role in building and scaling FQHC operations * Collaborative Culture– Work with a team dedicated to innovation and patient care * Growth Environment– Be part of a rapidly expanding organization Ready to Lead with Purpose? If you’re a results-driven healthcare leader with a passion for community health and operational excellence, we want to hear from you. Apply today and help shape the future of FQHC care at EPIC Care Centers Inc Visit www.epichs.org [http://www.epichs.org/] to learn more. * Background checks are required for this role.

Responsibilities

Lead and scale day-to-day operations across FQHC clinic sites while ensuring full regulatory compliance with HRSA requirements. Drive financial performance, clinical quality improvements, and the development of a high-performing, mission-driven leadership team.