Director of Operations | Full-Time | BOK Center & Arvest Convention Center at Oak View Group

Tulsa, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

125000.0

Posted On

08 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facility Operations, Budget Management, Event Production, Staff Supervision, Safety Compliance, Maintenance Management, Customer Service, Communication Skills, Problem Solving, Team Leadership, Project Management, Training Development, Preventive Maintenance, Vendor Management, Regulatory Knowledge, Technical Skills

Industry

Entertainment Providers

Description

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary In consultation with the Vice President, the Director of Operations manages, supervises, and coordinates the day-to-day operations of the BOK Center and Arvest Convention Center including but not limited to maintenance, repair, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety, and capital projects. This employee also provides overall administrative planning, direction, and policies to operations managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events as well as the highest level of guest satisfaction. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing timely and responsive assistance to the Leadership Team. This role pays an annual salary of $110,000-$125,000 and is bonus eligible Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until March 6, 2026. About the Venue The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a 19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues. The Arvest Convention Center, located in the Arena District in downtown Tulsa, is a modern and award-winning venue providing over 275,000 square feet of flexible meeting space. Owned by the City of Tulsa for over 50 years, the ACC has been host to every kind of event imaginable and proudly serves the citizens of Tulsa and guests from around the world. Responsibilities Oversees daily operations and maintenance of the facilities, infrastructure, and all systems. This includes HVAC, electrical, plumbing, commercial kitchen equipment fire protection, life safety, workplace safety, communications, pest control, custodial services, elevators and escalators, etc. Establish and maintain effective working relationships with staff, coworkers, vendors and subcontractors. Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary. Oversees the advancing and communicating of event information to the appropriate departments and staff. Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures. Oversees the operation of event set-up and tear-down, i.e. stage risers, floor coverings, pipe and drape, bleachers, signs, chairs and tables for banquet functions, etc. Direct and monitor the work of contractors, engineers, and architects on building projects, maintenance and services. Acts as liaison with the City of Tulsa for numerous facility related functions including and not limited to code compliance and enforcement, building safety, permits, elevator and escalator inspections, and warranties. Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures. Order supplies and materials for Operations programs within budget guidelines; receive and maintain supplies. Verify the processing of employee time sheets and accounts for labor, material and utility costs by event and cost category. Develop and maintain Capital Improvement Project reports and recommendations for the facility. Attend internal meetings representing the operations department and represent the facility at external meetings as deemed necessary. Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program. Organize and execute training and safety programs for all staff. Prepare and present staff reports and other related correspondence. Keep cost records of work performed and make cost estimates as requested. Responsible for health and safety of staff and compliance with OSHA regulations. Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent federal, state and local regulations. Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.) for each area of responsibility, including an effective preventative maintenance program. Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate. Establish and maintain effective working relationships with staff, contractors, facility stakeholders and facility users. Other duties as assigned by the General Manager and/or VP. Qualifications Supervisory Responsibilities Direct, supervise and schedule all aspects of operations including part-time and full-time operations crew, housekeeping, and temp staffing support personnel. Manage subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; completing performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems. Develop, facilitate, and maintain a harmonious working relationship with all departments. Qualifications Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations. Experience in a public facility is strongly preferred. Experience with operational characteristics, services and activities of a public facility maintenance programs including building construction, mechanical equipment repair, and grounds maintenance. Knowledge of principles and practices of budget preparation and control. Knowledge of OSHA requirements. Basic Knowledge of boilers, chillers, refrigeration and ice making Basic Knowledge of Fire Alarm / Fire Protection systems Knowledge of event presentation and event production needs Knowledge of pertinent federal, state, and local laws, codes, and regulations. Knowledge and experience of facility operations including drayage, decorators, maintenance, housekeeping, trades, waste disposal, electrical, equipment, etc. Advanced computer proficiency and Microsoft products knowledge, to include: Excel, Word and Outlook. Must be constantly aware of changing events, such as staff or supply shortages. Working knowledge of equipment safety. Ability to supervise the work of others. Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment Ability to speak, read and write in English Ability to work well in a team-oriented, fast-paced, event-driven environment Ability to work a variable schedule: evenings, weekends and holidays as required. Excellent customer service skills. Education & Experience B.S. or B.A. degree from an accredited college/university. 5-7+ years’ experience in full-time facility operations management in the public assembly industry (stadiums, arenas, and/or convention centers). Computer Skills Operate a personal computer using Windows and Microsoft Office software. Operate standard office equipment including copier and fax machine. Operate a personal computer using Windows, Office and other standard office equipment. Physical Demands The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Intellectual/Social demands: While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Position also requires frequent use of interpersonal skills with staff including following verbal, written or a diagram of instructions. Employee must be able to recognize and resolve conflicts and be able to openly communicate clearly and concisely with all staff. This position requires frequently working both independently and as part of a team for variety of tasks. Must be able to communicate clearly and concisely in the English language. Physical demands: While performing duties of this job, the employee frequently lifts and moves facility equipment, supplies and/or tools. Employee must be able to stand or walk for extended periods of time; must be able to make fast, simple, repeated movements of hands, fingers and wrists. Employee will constantly move about inside various areas of the facility before/during/after events; position will require employee to sometimes bend, stoop, or crouch in order to perform this job; Employee must have the ability to bend, stretch, twist or reach out with the body, arms or legs. Employee will constantly communicate via radio and in-person with staff to exchange accurate information. Employee may frequently be required, due to business demands and event operations, to lift and/or move up to 50 pounds. Employee may often work 40 hours or more per week. Work environment: The duties of this position are performed primarily indoors. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Responsibilities

The Director of Operations oversees the daily operations and maintenance of the BOK Center and Arvest Convention Center, ensuring high-quality service and guest satisfaction. This includes managing budgets, coordinating event setups, and maintaining effective relationships with staff and contractors.