Director of Operations at GEN HOTELS

Jeffersonville, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Training, Employee Onboarding, Policy Adherence, Manager On Duty, Food And Beverage Assistance, Housekeeping Assistance, Guest Ledger Review, Accounting, Payroll Assistance, Month End Reporting, Accounts Receivable Management, Invoicing, Collection Calls, File Management, Billing Accuracy, Guest Billing Enquiries

Industry

Hospitality

Description

Director of Operations We are currently seeking a Director of Operations at the Hilton Garden Inn in Jeffersonville, Indiana. The Director of Operations will provide operational, accounting, administration and human resource assistance to Department Leaders. Responsibilities * Conduct operational and brand standard training. * Conduct employee onboarding. * Adhere to all Hilton and General Hotels Corp, policies, procedures, and regulations. * Participate in the manager on duty program—Covering MOD shifts as Needed. * Ability to assist with food and beverage and housekeeping duties as needed in order to ensure guest satisfaction. * Review guest ledger, AR ledger, and deposit ledger to ensure all items are cleared in a timely manner. * Assist with hotel accounting and payroll. * Prepare and submit month end reporting based on the timeline set by the management company. * Manage all accounts receivable accounts, including setting up new accounts, sending invoices, posting payments, and making collection calls. * Filing all HR and Accounting Files. (physical and digital) * Work with the sales department to bill groups accounts accurately and timely. * Respond to all guest billing enquiries in a timely manner. * Performing administration duties for the Homewood Suites Keystone at the Crossing: answering Phones, replying to emails professionally and timely, effectively communicating with all department and team members. * Completing special projects * Order office stationery and supplies * Maintain a filing system for data on customers and external partners * Distribute incoming and outgoing mail Core Competencies * Ability to learn a variety of different hotel property management systems. * Must respond quickly to guest as well as internal requests and follow up to ensure satisfaction. * Must maintain a high degree of confidentiality * Solid knowledge of office procedures * Experience with office management software MS Office (MS Excel and MS Word, specifically) * Strong organization skills with a problem-solving attitude * Excellent written and verbal communication skills * Attention to detail Benefits * Medical, Dental, and Vision Insurance Options * Company Paid Life Insurance * Company Paid Telemedicine * Supplemental Life Insurance * 401(k) with company match * Earned Wage Access (“on demand pay”) through PayActiv * Hotel Room Discounts * Company Paid Employee Assistance Program * Perks through Benefit Hub * Generous Time Off Package Our hotel is managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

Responsibilities

The Director of Operations will support department leaders by providing assistance across operational, accounting, administration, and human resource functions, including conducting training and participating in the manager on duty program. Key duties involve managing ledgers, assisting with hotel accounting and payroll, preparing month-end reports, and handling accounts receivable.