GOOD BEHAVIOUR IS HIRING A DIRECTOR OF OPERATIONS

Good Behaviour is looking for a Director of Operations to lead culinary and operational excellence across our three Toronto locations. We’re a fast-growing, high-energy sub shop and ice cream brand that blends efficiency with quality. With locations at 342 Westmoreland Ave. N, 1324A Gerrard East, and 335 Queen St. W - and plans to grow from 3 to 7 locations within the next 5 years (not including seasonal pop-ups) - we need a leader who thrives in a fast-paced environment and is ready to scale with us.

• Oversee, manage, and standardize daily operations across all locations
• Ensure quality, consistency, and efficiency in both submarine sandwich and ice cream service
• Train and lead up to 15 management staff and up to 70 hourly employees, handling scheduling, performance evaluations, and team development
• Develop and refine menu offerings while maintaining food quality and presentation standards
• Monitor inventory levels and oversee supply chain efficiency
• Set and achieve sales, food cost (COGs), and operational targets
• Maintain compliance with all food safety and sanitation regulations
• Work closely with leadership to implement new processes, improve workflows, and drive profitability