Director of Operations at HEALTH CONNECT AMERICA, INC

Taylorsville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Compliance, Financial Management, Performance Management, Team Development, Stakeholder Engagement, Crisis Response, Risk Management, Mentorship, Strategic Execution, Quality Assurance, Community Engagement, Budget Management, Employee Engagement, Regulatory Compliance, Service Delivery

Industry

Mental Health Care

Description

Overview Join Our Impactful Team at Health Connect America! Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment. Come make a difference and grow with us! Our Brands Responsibilities The Director of Operations (DO) is responsible for the overall operational leadership of a designated region within a state or the entire state, as assigned. This role focuses on strategic execution, financial performance, compliance, and operational efficiency while ensuring that all regional operations adhere to company-standardized practices and policies. The DO does not directly supervise frontline staff but is accountable for ensuring alignment with company objectives, regulatory requirements, and accreditation standards. Additionally, the DO supports the Vice President of Operations (VPO) in implementing statewide strategies, driving performance metrics, and optimizing service delivery through regional leadership teams. Essential Duties & Responsibilities: Operational Leadership & Compliance Oversee all operational functions within the designated region, ensuring efficiency, consistency, and compliance. Implement statewide and regional policies to support service delivery, client outcomes, and company growth. Ensure compliance with all payer, state, and accreditation (COA) standards, overseeing quality assurance measures. Monitor caseload distribution, service capacity, and staffing efficiency in collaboration with Program Directors (PDs). Financial & Performance Management Develop and manage regional budgets, ensuring fiscal sustainability and cost-effectiveness. Oversee financial performance, including billing accuracy, revenue growth strategies, and cost controls. Track Key Performance Indicators (KPIs) for service utilization, staff productivity, and operational efficiency. Work closely with finance teams to ensure regional financial performance meets company objectives. Leadership & Team Development Directly supervise Program Directors (PDs), providing mentorship and strategic guidance. Ensure PDs are effectively managing program services, staffing needs, and administrative operations. Collaborate with corporate teams (HR, Finance, Compliance, IT, Training & Clinical Development) to align operational processes. Champion employee engagement, retention, and leadership development initiatives. Stakeholder & Community Engagement Establish and maintain strong relationships with state agencies, regulatory bodies, and funding sources. Represent the organization in regional partnerships, advocacy efforts, and community engagement initiatives. Serve as the primary point of contact for state-level contract negotiations and service expansions. Risk Management & Crisis Response Identify operational risks, develop mitigation strategies, and ensure crisis management protocols are in place. Oversee emergency preparedness plans and ensure regional teams are equipped to respond effectively. Partner with compliance teams to conduct internal audits and resolve any operational deficiencies. Qualifications General Requirements: A Bachelor’s Degree in a relevant human services discipline, such as Social Work, Psychology, or Sociology, is a mandatory qualification. A minimum of 5 years of experience in a community-based setting, including at least 6 years in a supervisory role that demonstrates significant leadership skills, is required. State/Program Specific Requirements: For Therapeutic Foster Care programs in Tennessee, a Master's Degree in Social Work or a behavioral health-related field is required Be Well with HCA: We recognize the importance of self-care and work/life balance. We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually. Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products. Additional benefits include: Access to a Health Navigator Health Savings Account with company contribution Dependent Daycare Flexible Spending Account Health Reimbursement Account 401(k) Retirement Plan Benefits Hub Tickets at Work Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America! Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters

Responsibilities

The Director of Operations is responsible for the overall operational leadership of a designated region, focusing on strategic execution, financial performance, compliance, and operational efficiency. This role ensures alignment with company objectives and supports the Vice President of Operations in implementing statewide strategies.