Experience

8 - 15 Years

Monthly Salary

AED 20,000 - 30,000 (₹490,910 - ₹736,364)

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

MBA/PG Diploma in Business Mgmt

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

About the Role

We are seeking an experienced and results-driven Director of Operations – Hospitality Division to oversee the operational performance and strategic growth of the Group’s hotel portfolio. The role will provide strategic and hands-on leadership across multiple hotels within the Group, while supporting the expansion of the Hospitality Division through new property acquisitions, hotel openings, operational integration, and portfolio growth. The successful candidate will work closely with Senior Management, General Managers, Hotel Managers, and Corporate functions to drive operational excellence, financial performance, guest satisfaction, asset performance, and sustainable growth of the Group’s hospitality portfolio.

Key Responsibilities

• Provide strategic and operational leadership across the Group’s hotel portfolio and Hospitality Division.
• Oversee the operational performance of multiple hotels as a cluster/group.
• Develop and implement strategies for the growth and expansion of the Group’s hospitality portfolio.
• Identify and evaluate potential hotel acquisition, management, lease, and partnership opportunities in line with the Group’s growth strategy.
• Support Management in assessing potential hospitality acquisitions, including operational due diligence, property assessments, financial performance, manpower, contracts, facilities, service standards, and operational risks.
• Participate in acquisition evaluations, feasibility assessments, business cases, and investment recommendations from an operational perspective.
• Support the successful integration of newly acquired hotels and properties into the Group’s operational structure, systems, standards, and culture.
• Lead or support hotel pre-opening, opening, takeover, renovation, repositioning, and transition projects.
• Establish and monitor operational standards, KPIs, budgets, and performance targets across the hotel portfolio.
• Work closely with General Managers and Hotel Managers to drive operational efficiency and business performance.
• Monitor hotel performance across Front Office, Housekeeping, F&B, Engineering, Sales, Reservations, Finance, and HR.
• Drive improvements in guest satisfaction, service quality, operational efficiency, and profitability.
• Review hotel P&Ls, budgets, forecasts, payroll costs, departmental expenses, and overall financial performance.
• Monitor key hotel performance indicators including occupancy, ADR, RevPAR, GOP, revenue, and cost ratios.
• Develop and implement SOPs, operational policies, quality standards, and performance improvement initiatives.
• Conduct regular property inspections, operational reviews, and performance assessments.
• Identify operational gaps, risks, cost-saving opportunities, and revenue enhancement initiatives.
• Monitor guest feedback, online reviews, complaints, and service recovery initiatives.
• Work with Sales, Marketing, and Revenue teams to maximize hotel revenue, market positioning, and commercial performance.
• Review manpower requirements, organizational structures, productivity, and staffing levels across properties.
• Ensure compliance with Group policies, operational procedures, regulatory requirements, and health and safety standards.
• Develop and mentor General Managers, Hotel Managers, and senior operational leaders.
• Establish a culture of accountability, service excellence, teamwork, and continuous improvement.
• Work closely with Corporate Finance, HR, Procurement, Engineering, Sales & Marketing, Legal, and other support functions.
• Prepare regular operational, financial, and portfolio performance reports for Senior Management.
• Provide operational input into the hospitality portfolio strategy, expansion plans, investment decisions, and long-term growth objectives.
• Identify opportunities to improve asset performance, increase profitability, enhance property value, and strengthen the overall hospitality portfolio.
• Lead special projects and other strategic initiatives assigned by Senior Management.

Desired Candidate Profile

Requirements

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, Finance, or a related field.
• Minimum 10–15 years of progressive hotel operations experience, including significant senior management experience.
• Proven experience in a Director of Operations, Director of Hospitality, Regional Operations, Cluster General Manager, or equivalent role.
• Strong experience managing multiple hotels, hotel clusters, or hospitality portfolios.
• Proven experience in hotel acquisitions, property takeovers, pre-openings, operational integration, or portfolio expansion is highly preferred.
• Strong understanding of hospitality due diligence and operational assessment for potential acquisitions or new properties.
• Proven track record in hotel operations, financial performance, guest experience, service quality, and operational improvement.
• Strong understanding of hotel P&L, budgeting, forecasting, GOP, RevPAR, ADR, occupancy, payroll, and cost control.
• Strong commercial and strategic acumen with the ability to evaluate opportunities and support hospitality investment decisions.
• Excellent leadership, communication, negotiation, decision-making, and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Proficiency in hotel PMS, reporting systems, Microsoft Office, and other relevant hospitality technologies.
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• Preferred Profile
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• The ideal candidate will be a strategic, commercially focused, and hands-on hospitality leader with proven experience managing multiple hotels and senior hotel leadership teams.
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• The candidate should have a strong understanding of the UAE hospitality market and demonstrated experience supporting hotel acquisitions, property takeovers, new hotel openings, operational integration, and portfolio expansion.
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• The successful candidate will be expected to contribute not only to the operational performance of existing hotels but also to the identification, evaluation, acquisition, integration, and growth of new hospitality assets.
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• A proven ability to improve hotel profitability, strengthen operational standards, enhance asset performance, and build a larger and more competitive hospitality portfolio will be highly valued.
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Employment Type

• Full-time

Company Industry

• HotelsHospitality

Department / Functional Area

• Top ManagementSenior Management

Keywords

• Operations ManagementHotels HospitalityHospitality Operations ManagementOperations Lead Hospitality ServicesDirector Of Corporate Operations HospitalityHospitality OperationsHead Of Operations Leisure & HospitalityHotel Management
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