POSITION OVERVIEW:

As the Director of Operations, you will be responsible for overseeing all operational aspects of the hotel, ensuring efficiency, strategic alignment, and achievement of business objectives. The DOO will oversee the operation of the Rooms Division, including Front Office, Housekeeping, and Guest Services, along with Engineering and the Food & Beverage departments. Reporting directly to the General Manager, this leadership role requires a dynamic individual who excels in guest satisfaction, operational efficiency, and team development. Your goal will be to maintain Hotel Zoe’s reputation as a premier destination for hospitality and excellence.

GUEST EXPERIENCE:

• Ensure every guest enjoys a seamless and luxurious stay by implementing and maintaining superior service standards.
• Monitor guest feedback channels and respond proactively to address concerns or enhance experiences.
• Collaborate with other departments to create personalized experiences that align with the hotel’s sophisticated hideaway concept.

QUALIFICATIONS:

• Bachelor’s degree in hospitality management or related field (preferred).
• Minimum of 5 years of progressive leadership experience in the Operations Division or similar role in a luxury or boutique hotel setting.
• Proven track record of driving guest satisfaction and operational success.
• Exceptional leadership, communication, and organizational skills.
• Proficiency in hotel management systems and Microsoft Office Suite.
• Passion for delivering personalized service in a sophisticated environment.
  Due to the cyclical nature of the hospitality industry, management may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

IMPORTANT NOTICE:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.

QUALIFICATIONS

Director position in a luxury branded Hotel

EDUCATION

• Bachelors (Preferred)

EXPERIENCE

• Preferred5 years:Director position in a luxury branded Hotel
  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor