ABOUT US:

As the premier leader in indoor active entertainment in the United States, CircusTrix owns, operates and franchises over 270 parks. We have over 500,000 members and more than 60 smile-inducing attractions, making it the active play destination for kids and kids at heart!
We specialize in hosting the most memorable celebrations through thousands of unforgettable birthdays, team, and school parties every year and have been recognized as a top franchise organization in Franchise Times’ Top 400 and Fast & Serious lists, as well as the Entrepreneur’s Franchise 500.

JOB SUMMARY:

The Director of Operations Implementation drives the development and rollout of key operational initiatives that elevate park performance and bring Sky Zone’s brand standards to life. In this high-impact role, you’ll lead the charge on systemwide projects, serving as the vital connector across departments like Marketing, Programs, Safety, Legal, Training, and Field Operations. Whether it’s launching a new program or reinforcing brand consistency, you’ll turn strategy into action across both franchise and company-owned parks.

QUALIFICATIONS:

• Bachelor’s degree in business administration, Operations Management, or a related field; MBA is a plus. Years of experience may take place of formal education.
• Minimum of 7+ years of experience in operations implementation, execution, and strategy within Family Entertainment, Restaurant, Fitness, or Service-based industries, specifically in a corporate headquarters environment.
• At least 2–3 years of proven experience in project management and leading internal communications teams, with a focus on cross-functional collaboration and field enablement.
• Demonstrated success managing complex, multi-stakeholder initiatives from planning through execution, ensuring alignment with brand standards and business objectives.
• Strong understanding of operational processes, standard operating procedures (SOPs), and performance metrics in multi-unit or franchise-based environments.
• Ability to travel up to 50% for park openings, operational rollouts, and field-based training or support.
• Proficiency in Microsoft Office Suite, project management platforms (e.g., Asana, Smartsheet, Monday.com), and communication tools.
• Proven ability to lead cross-functional project implementation from concept to execution, ensuring initiatives are delivered on time, within scope, and aligned with strategic objectives.
• Exceptional organizational and project management skills, with experience managing multiple complex initiatives simultaneously.
• Strong leadership and team development capabilities, with a history of motivating diverse teams and fostering a culture of accountability and collaboration.
• Effective communicator with the ability to craft and deliver clear, timely, and consistent messaging to field operations and stakeholders at all levels.
• Expertise in process documentation and translating strategic initiatives into field-level execution tools and training resources.
• Adept at navigating ambiguity and driving clarity across departments through collaboration and structured planning.
• Data-driven problem solver with strong analytical skills and a continuous improvement mindset.

PHYSICAL REQUIREMENTS:

• This position requires the ability to remain stationary at a desk for extended periods of time while working on a computer, with or without reasonable accommodation.
• This position requires the ability to move around for long periods of time during park visits, with or without reasonable accommodation.

Compensation range is $130-150k + bonus based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.

• IMPLEMENTATION OF KEY INITIATIVESLead the implementation of Sky Zone’s key initiatives that impact company-wide execution. Ensure all end-to-end aspects—including planning, field readiness, tools, and training—are thoughtfully designed and delivered on time, on budget, and to brand standards. This role is also responsible for triggering and aligning key stakeholders across departments to ensure successful execution.
• PROJECT MANAGEMENT & EXECUTIONManage cross-functional projects from inception through launch, using formal project management methodologies and tools. Build and maintain project plans, timelines, and accountability matrices to ensure alignment, risk mitigation, and consistent execution. Track progress and escalate roadblocks to ensure timely delivery of initiatives.
• INTERNAL COMMUNICATIONS LEADERSHIPOwn and manage internal communications for Operations Services, with a focus on delivering clear, accurate, and timely information to the park level. Ensure all messaging is aligned with project timelines and strategic objectives.
• OPERATIONAL STANDARDS & EXECUTION MODELSDevelop, document, and communicate operational standards, procedures, and protocols. Build and evolve the Sky Zone execution model to ensure consistency, quality, and operational efficiency across all parks.
• CROSS-FUNCTIONAL ACTIVATIONServe as the primary liaison across all departments—including Marketing, Programs, Safety, Legal, Finance, Training, and Park Readiness—for initiatives requiring park-level execution and operational input.
• PERFORMANCE & PROJECT OVERSIGHTEstablish KPIs and monitor progress for all operational initiatives. Own and manage the master implementation calendar to ensure alignment and execution across key milestones.
• FIELD ENABLEMENT & SUPPORTDeliver tools, playbooks, and training resources to support operational readiness. Partner with field teams to ensure park-level adoption and consistency.
• CONTINUOUS IMPROVEMENTIdentify gaps and inefficiencies in current processes. Recommend and implement solutions that drive greater operational impact.
• TEAM LEADERSHIPBuild, coach, and lead the Operations Implementation team. Foster a high-performance, collaborative culture focused on accountability and execution.