ABOUT NET AT WORK

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.
Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com.

JOB REQUIREMENTS

• 7+ years of experience in operations management, technical development or project management, with at least 3 years in a leadership capacity.
• Proven ability to manage and deliver complex, high-impact, cross-functional custom development projects with measurable outcomes, including cost savings and operational improvements.
• Demonstrated success in leading AI or automation initiatives to drive innovation and operational efficiency.
• Advanced proficiency in data visualization and BI tools (e.g., Power BI, Tableau) to track metrics and create actionable reports.
• Prior experience managing a customized CRM deployment project preferred. Creatio experience is a significant plus.
• Familiarity with project management tools and methodologies (e.g., Agile, Scrum, PMP certification is a plus).
• Exceptional interpersonal skills with the ability to build trust and influence at all levels of the organization.
• Strong understanding of organizational dynamics and ability to success in a fast-paced matrixed environment.
• Demonstrated ability to navigate competing priorities and ensure alignment across multiple stakeholders in a fast-paced, matrixed environment.
• Strong understanding of organizational dynamics and cultural adaptability.
• A bachelor’s degree in business, operations, or a technology related field is required.

• Strategic Project Execution:
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• Lead and manage a portfolio of high-impact, cross-functional projects aligned with organizational priorities.

• Facilitate requirements-gathering sessions to clarify, prioritize, and document stakeholder needs.
• Establish clear project goals, timelines, and resource allocations, ensuring accountability and alignment with company objectives.
• Identify, evaluate, and mitigate risks to ensure successful project delivery.
• Drive innovation by spearheading initiatives such as evaluating and implementing AI and automation technologies to streamline processes and deliver measurable results.
• Operational Leadership:
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• Develop and execute scalable processes to eliminate bottlenecks, enhance efficiency, and improve organizational effectiveness.

• Partner with the COO to provide actionable recommendations for achieving strategic and operational goals.
• Build resource plans and manage relationships with external service providers to address capacity gaps and operational needs.
• Create quarterly and annual operational plans to formalize strategies and ensure consistency across teams.
• Promote a culture of transparency, accountability, and continuous improvement within the operations team.
• Technical Leadership:
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• Oversee the end-to-end software development lifecycle (SDLC), ensuring projects are delivered on time, on budget, and to scope.

• Manage a development team, providing mentorship, guidance, and technical oversight.
• Serve as the technical architect, defining scalable and efficient solutions for software development and system integrations.
• Evaluate and implement best practices, frameworks, and development methodologies to enhance efficiency and maintainability.
• Lead the migration of key business applications (CRM, project management, etc.) to a unified platform, ensuring seamless integration and minimal disruption.
• Provide technical leadership for data migration, API integrations, and platform configurations to ensure a smooth transition.
• Metrics Tracking and Reporting
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• Track and analyze key performance indicators (KPIs), with a focus on cost savings, operational efficiencies, and ROI.

• Create and present regular reports to senior leadership providing insights on progress, challenges, and actionable recommendations.
• Use data visualization tools such as Power BI or Tableau to create clear and impactful presentations for senior leadership.
• Identify trends and opportunities through data analysis to optimize organizational performance.
• Cross-Functional Collaboration:
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• Serve as the primary liaison between the operations team and business units, ensuring alignment, visibility, and responsiveness to departmental needs.

• Build and maintain strong relationships with department heads, practice leaders, and external partners to promote seamless collaboration.
• Act as a trusted advisor to senior leaders, ensuring integration and alignment of strategies across teams.
• Facilitate communication and issue resolution between internal stakeholders to support project success.
• Team Advocacy and Representation:
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• Champion the operations team across the organization, demonstrating their value and impact on achieving strategic goals.

• Foster a customer-service-oriented reputation for the operations team, promoting a culture of excellence and responsiveness.
• Lead initiatives to reinforce company values of collaboration, transparency, and service excellence.
• Prepare and deliver progress updates, analyses, and recommendations to senior leadership, serving as a spokesperson for the operations function.