Director of Operations

at  Ivey Donald K Johnson Center

DESCRIPTION

Our Operations team works to provide a positive experience for all of our guests and associates. As the Director of Operations, your contributions ensure we meet or exceeding guest, brand and associate expectations.
What will I be doing?

As the Director of Operations, you would be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. You are also responsible for assisting the General Manager in the development and implementation of property-wide strategies. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Oversee the AV, Food & Beverage, and Administrative functions at the conference centre.
• Ensure adherence to safety and quality standards throughout the conference centre.
• Oversee the sales and catering system and build relationships with key customers.
• Communicate daily with all departments and associates, VIP’s, and other clients, to remain informed and involved.
• Manage partner and supplier relationships (Building Management, Catering Company, Cleaning Services, etc.)
• Work with the General Manager and other stakeholders to address any general maintenance and capital related items.
• Ensure the purchase order system and check-book accounting procedures are followed and that budgeted productivity levels are maintained.
• Develop associates in current roles and for future advancement through competency training and corporate sponsored training programs.
• Lead onsite hiring and onboarding in partnership with the HR Manager, People & Culture.
• Ensure implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Physical Requirements

• Long hours sometimes required
• Perform light work - exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Exposure to the stresses of a fast paced work environment with changing priorities in a position responsible for change management.

• Oversee the AV, Food & Beverage, and Administrative functions at the conference centre.
• Ensure adherence to safety and quality standards throughout the conference centre.
• Oversee the sales and catering system and build relationships with key customers.
• Communicate daily with all departments and associates, VIP’s, and other clients, to remain informed and involved.
• Manage partner and supplier relationships (Building Management, Catering Company, Cleaning Services, etc.)
• Work with the General Manager and other stakeholders to address any general maintenance and capital related items.
• Ensure the purchase order system and check-book accounting procedures are followed and that budgeted productivity levels are maintained.
• Develop associates in current roles and for future advancement through competency training and corporate sponsored training programs.
• Lead onsite hiring and onboarding in partnership with the HR Manager, People & Culture.
• Ensure implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations