Director of Operations at Madeline Hotel and Residences Auberge Resorts Collection

Fort Lauderdale, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Hospitality, Vendor Management, Problem Solving, Team Development, Operational Excellence, Budget Management, Service Standards, Communication, Training, Interpersonal Skills, Health Regulations, Scheduling, Confidentiality, Coaching, Mentoring

Industry

Hospitality

Description

Company Description Auberge Beach Residences is Fort Lauderdale’s most extraordinary beachfront property. Come home to our elegantly modern take on relaxed beachfront living, where you’ll unwind by one of our multiple swimming pools or at our private beach club. Experience beachfront living like no other. It’s the comfort of a family summer house married with the sophisticated style and effortless quality of modern Fort Lauderdale. A perfect enclave to relax & re-energize with loved ones. Job Description The Director of Operations at Auberge Beach Residences is responsible for supporting Auberge Collection’s mission and vision while delivering exemplary luxury-level experiences for all residents and guests for three associations’ residents and guests. This role provides leadership and coordination across the Lifestyle, Front Desk, Beach & Pool, Valet, and Housekeeping teams while managing vendor relationships and ensuring that service delivery meets the highest standards. The Director of Operations is the primary liaison for resident requests, feedback, and concerns and plays a key role in maintaining the property’s reputation for excellence. This position requires weekend Manager-on-Duty (MOD) responsibilities and acts on behalf of the General Manager in their absence. Operational Excellence Lead and coordinate daily operations across lifestyle, front desk, beach & pool, valet, and housekeeping departments. Ensure all service standards are maintained, with a focus on personalization, consistency, and hospitality excellence. Serve as the main point of contact for residents regarding issues, concerns, and requests, ensuring timely follow-up and resolution. Conduct property walkthroughs to ensure the building, amenities, and common areas comply with Auberge standards. Maintain confidentiality and security of resident information, records, and communications. Serve as Manager on Duty during evenings, weekends, and General Manager absences, overseeing operations and responding to emergencies as needed. Third-Party Vendors Manage and monitor service contracts for valet, housekeeping, pool and beach, and other vendors to ensure compliance with service expectations. Oversee subcontractors and third-party service providers, ensuring work is performed at the highest standard and with minimal disruption to residents. Evaluate maintenance and service issues to determine whether to escalate to professional vendors. Collaborate with contractors to resolve issues efficiently and within budget. Talent & Culture Foster a positive, professional, and motivating work environment that emphasizes service excellence and teamwork. Develop, implement, and oversee training programs for front desk, lifestyle, housekeeping, valet, and pool & beach teams. Hold employees accountable to Standard Operating Procedures (SOPs) and service standards, while coaching and mentoring for growth. Conduct regular departmental meetings to review performance, share updates, and address operational challenges. Ensure team members are informed and aligned with all property offerings, resident events, and services. Finance & Administration Partner with the General Manager to support budget preparation, forecasting, and expense management. Monitor labor and scheduling to ensure adequate coverage while controlling costs. Track departmental expenses and identify opportunities for operational efficiency. Maintain accurate records, incident reports, and administrative files as required. Qualifications 3–5 years of leadership experience in luxury hospitality, residential, or club operations (hotel/condo/hospitality background preferred). Strong knowledge of front-of-house, housekeeping, valet, and lifestyle operations. Proven experience managing third-party vendors and service contracts. Demonstrated ability to lead, train, and inspire service teams. Strong interpersonal and problem-solving skills with a resident-first mindset. Familiarity with state and federal health and safety regulations. Flexible schedule, including weekends, evenings, and holidays, as required. NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

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Responsibilities

The Director of Operations is responsible for delivering luxury-level experiences for residents and guests while coordinating daily operations across various departments. This role also involves managing vendor relationships and acting as the primary liaison for resident requests and concerns.