ADDITIONAL INFORMATION

Job Number25142967
Job CategoryRooms & Guest Services Operations
LocationW Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX
ScheduleFull Time
Located Remotely?N
Position Type Management

Reporting to the General Manager, as Director of Operations you will play a key role in ensuring brand service strategy exceeds the needs and expectation of the guest.
Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is detail-oriented, a people-person and passionate!

As Director of Operations, key aspects of your role will include:

• Being an ambassador for the W brand
• Be a key driver in decision-making for achievement of business goals
• Coaching and supporting operational teams in guest satisfaction needs
• Facilitating creative solutions to continually improve guest satisfaction scores
• Set goals and expectations to hold Talent accountable for successful performance

Our ideal Director of Operations is someone who has:

• A keen eye for detail
• Excellent communication skills
• A positive mindset
• Creative thinking
• A genuine passion for working in hospitality

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops