Director of Operations at Mercury GSE Maintenance LLC

Saginaw, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Fleet Management, Logistics Coordination, Budget Management, Team Leadership, Safety Compliance, Continuous Improvement, Customer Satisfaction, Data Analysis, Parts Management, Maintenance Operations, Vendor Relations, Performance Management, Strategic Planning, Communication Skills, Interpersonal Skills

Industry

Airlines and Aviation

Description

Description Mercury GSE is the leading provider of rental, leasing and full-service management of ground support equipment (GSE) serving the broader aviation industry. At Mercury GSE, we help our customers save time and money by providing the newest and best GSE equipment, flexible rental/leasing/buying options, and 24/7 customer support. Our vision is to be the most trusted GSE provider, redefining customer expectations of what full-service GSE rentals and leasing should be. With our best-in-class GSE fleet, we support the largest domestic and international passenger airlines, cargo airlines, maintenance repair and overhaul (MRO) companies, ground handling companies as well as the US Government and Department of Defense. Our culture thrives on a cohesive and collaborative team mindset, with our values deeply rooted in communication, creating a customer-focused experience, and commitment to quality and positivity. We are a unified team that is continuously discovering the best ways to serve our customers. SUMMARY The Director of Operations is responsible for the strategic direction, leadership, and execution of all operational functions of the company. This role oversees the GSE rental fleet, parts management, maintenance and repair operations, logistics coordination, and overall field operations across multiple sites. The Director of Operations ensures operational excellence, maximizes equipment uptime and utilization, drives cost efficiencies, and fosters a culture of safety, accountability, and continuous improvement. To perform this job successfully, an individual must be able to satisfactorily perform each essential requirement that represents the knowledge, skill, and/or ability. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship. ESSENTIAL DUTIES AND RESPONSIBILITIES Operations Management Lead day-to-day operations across all rental, service, and support functions to ensure efficient service delivery and customer satisfaction. Develop, implement, and monitor standard operating procedures (SOPs) to promote operational consistency across all locations. Drive continuous improvement initiatives focused on cost reduction, productivity, and service levels. Fleet and Equipment Oversight Manage the entire lifecycle of the GSE rental fleet, including acquisition planning, deployment, maintenance, utilization, and disposal. Establish preventative maintenance programs and performance benchmarks to maximize equipment reliability and ROI. Ensure regulatory compliance for all equipment and vehicles. Service & Maintenance Management Oversee all aspects of maintenance operations including shop scheduling, technician performance, safety, tooling, and parts availability. Collaborate with shop leads and service managers to improve repair turnaround times and technician efficiency. Implement KPI-driven performance management for maintenance teams. Parts & Inventory Direct the parts supply chain including procurement, vendor relations, inventory levels, and distribution across sites. Monitor parts usage and implement controls to manage costs and prevent shrinkage. Evaluate and select vendors for quality, cost-effectiveness, and service. Logistics & Transportation Manage logistics strategies for efficient deployment and retrieval of rental equipment between sites and to customer locations. Optimize transportation schedules, routes, and costs. Ensure compliance with transportation regulations and internal safety standards. Strategic Leadership & Financial Accountability Prepare and manage Operations budgets, capital expenditures, and cost-control measures. Analyze data and generate reporting to track Operations metrics (e.g., uptime, utilization, service calls, costs, revenue per unit). Team Leadership & Development Provide direction, coaching, and performance oversight for the Operations managers, supervisors, and support staff. Foster a culture of safety, performance excellence, and accountability. Identify talent development opportunities and succession planning needs. Performs other related duties as assigned or requested. Mercury GSE reserves the right to add or change duties at any time. Requirements Education and/or Experience Bachelor’s degree in Business, Operations Management, Engineering, or a related field required; MBA or equivalent preferred. 15+ years of progressive leadership experience in operations, preferably in the rental equipment, aviation, logistics, or heavy equipment sectors. Demonstrated success in managing multi-site operations and complex service environments. Strong knowledge of GSE or heavy equipment operations, maintenance, and fleet management. Proven ability to manage budgets, lead cross-functional teams, and drive change initiatives. Certificates, Licenses, Registrations N/A To perform the job successfully, an individual should demonstrate the following competencies: Strategic thinker with strong business and financial acumen Operationally hands-on with a data-driven decision-making style Excellent leadership, communication, and interpersonal skills Proficiency in ERP and fleet management systems Strong safety orientation and understanding of OSHA compliance PHYSICAL DEMANDS, WORK ENVIRONMENT, HEALTH AND, SAFETY The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit and talk or hear. The employee is frequently required to stand, walk; bend, lift, carry, and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mercury GSE is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Mercury GSE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Mercury GSE are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Mercury GSE will not tolerate discrimination or harassment based on any of these characteristics. Mercury GSE encourages applicants of all ages.

Responsibilities

The Director of Operations is responsible for the strategic direction and execution of all operational functions, overseeing the GSE rental fleet, maintenance, logistics, and field operations. This role ensures operational excellence and fosters a culture of safety and continuous improvement.