YOU WILL BE RESPONSIBLE FOR

Delivering excellent care to our guests.
Ensure that all new initiatives are implemented in the agreed time frame.
To ensure there is management presence in all Operational departments at all times.
To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures
To ensure departmental sales are achieved in line with the hotel budget
To accept a flexible work schedule necessary for uninterrupted service to Hotel guests, to cover the General Manager and to maintain flexibility within teams.
To provide support where necessary in other areas of the Hotel.
People Responsibilities
To assist in the recruitment and selection of managers
To appraise managers in accordance with the agreed appraisal procedure.
To identify develop key team members and develop a succession plan in conjunction with People and Culture
To train all team members have a full knowledge and understanding of Anantara brand standards, Leading Hotels of the World Quality Assurance targets and that the highest standards quality are delivered consistently to our guests.

SPECIFIC DUTIES

To ensure that the purchasing and accountancy procedures are adhered to
To ensure stock takes are carried out and any deviances are acted upon in a timely manner.
To ensure weekly departmental payroll forecasting is completed and that all rosters are in line with budget. To ensure that Operational departments budgeted payroll is achieved.
To ensure all departmental costs are in line with budget.
To review the PM accounts weekly
To ensure that all outlets are well organised daily for expected business levels
To carry out regular HACCP, Fire, Health & Safety Audits.
To assist in the development and implementation of the Capital expenditure.
To ensure that all deadlines are agreed and adhered to
To ensure that all departments are familiar with cash handling, credit policy and to ensure all controls are in place and adhered to.