POSITION

The Company is seeking a Director of Operations, Multi-Family responsible for an initial portfolio consisting of 9 multi-family properties located throughout southern California, Arizona and Texas, requiring periods of travel. The Company intends to grow its residential portfolio through acquisitions which may also include Affordable Housing. The position will report to the Senior Managing Director of Multi-Family Operations.

QUALIFICATIONS

• Bachelor’s degree
• Minimum of 10 years of broad-based multi-family asset management, market rate and affordable housing experience.
• Strong communication skills with both internal & external customers and at all levels within the organization.
• Understand contracts, leases and leasing objectives.
• Skilled in customer service and tenant relations.
• Ability to initiate bid requests, vendor and contractor management.
• Ability to present self and company in a professional manner in all customer communications and actions.
• Solid time management skills with the ability to prioritize, organize and successfully balance multiple tasks and requests.
• Must be able to exhibit initiative and work independently.
• Must have a strong work ethic and ability to work in a fast-paced environment.
• Must be a team player and work well with Senior Management, tenants, contractors and other daily contacts.
• MS Office proficiency expected.
• Experience in managing properties under rent control.
• Experience and understanding of lead tracking programs.
• Yardi Voyager and Yardi RENT Maximizer experience a plus.

Including, but are not limited to:

• Conduct regular property visits as required and prepare inspection reports.
• Coordinate with Maintenance Manager on multi-family projects.
• Coordinate with 3rd party management, meeting monthly regarding property status.
• Bid, negotiate, and supervise select capital projects.
• Review property occupancy and NOI and report in weekly meetings to the Company’s Management.
• Participate in weekly rent pricing calls and make rent adjustments when necessary.
• Review monthly financial statements, annual budgets and monitor performance.
• Assist in the due diligence and escrow activities for property acquisitions and dispositions the Company may be considering.
• Negotiate 3rd party contracts and monitor other income potential.
• Review performance metrics in Yardi Matrix.
• Coordinate with HOA management company.
• Conduct tenant surveys quarterly.
• Measure actual occupancy versus market quarterly per property and make recommendations as necessary.
• Travel is required (25%)