Director of Operations - Pathway to COO at Castleworks Home Services Company

Valencia, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

185000.0

Posted On

29 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, P&L Management, SOP Development, KPI Tracking, Customer Experience Management, Talent Management, Strategic Growth, Field Service Optimization, Analytical Problem Solving, Budgeting, Performance Management, Scaling Operations

Industry

Specialty Trade Contractors

Description

Description ABOUT THE ROLE We're a fast-growing residential home services company specializing in HVAC, plumbing, and water heater installation, repair, and maintenance. We're hiring a Director of Operations to serve as the operational backbone of the organization — driving profitability, scaling our systems, and leading through our General Managers to build a best-in-class operation. THE COO PATHWAY This role is a deliberate stepping stone to Chief Operating Officer. You'll be evaluated against clear leadership competencies, operational milestones, and financial targets — with a realistic path to the COO seat as we scale. WHAT YOU'LL OWN Set operational benchmarks across HVAC, plumbing, and water heater service lines; hold GMs accountable for performance Own the operational P&L — drive revenue growth, improve margins, and eliminate cost leakage in labor, materials, and overhead Develop and enforce SOPs for field operations and inventory management Track and report weekly KPIs; identify trends and implement corrective action Lead the customer experience — set quality standards, own escalations, and leverage feedback to drive improvement Coach and develop GMs as the primary people leaders; partner with HR on hiring, onboarding, talent management and performance frameworks Evaluate and optimize field service technology platforms (e.g., ServiceTitan) Lead expansion into new markets and service lines; support CEO on strategic growth initiatives WHAT WE OFFER Competitive base salary + performance bonus Company vehicle Health, dental & vision insurance PTO & paid holidays 401(k) match We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Requirements WHAT WE'RE LOOKING FOR 5+ years in a senior or director-level operations role Home services, trades, or field service industry background strongly preferred (HVAC, plumbing, electrical, or similar) Proven P&L ownership with a track record of improving margins Experience scaling operational processes in a growth-stage company Ability to lead through managers — earn respect from both field and office teams Data-driven; strong analytical and problem-solving skills Familiarity with OSHA, EPA, and CSLB licensing requirements a plus

Responsibilities

The Director of Operations will serve as the operational backbone, driving profitability and scaling systems across HVAC, plumbing, and water heater service lines. They will manage General Managers, oversee the operational P&L, and lead expansion into new markets.