Director of Operations (Retail Division) - Flowood, MS at Champion Homes

, Mississippi, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational leadership, Strategic leadership, Project management, Process documentation, Analytical skills, Communication skills, Cross-functional collaboration, Compliance management, Retail operations, CRM systems, Service ticketing systems, Inventory tracking, Deal workflows, Financial documentation

Industry

Construction

Description

Work in a place where your team values YOU. Summary The Director of Retail Operations provides strategic leadership and operational oversight for the Retail Division's centralized support functions. This role is responsible for ensuring consistent, high-quality operational support across all retail locations and for empowering retail teams with the tools, systems, and processes needed to serve customers effectively and compliantly. This leader oversees the Retail Operations Support Team. Each direct report supports 12+ retail locations, ensuring inquiries related to retail operations are answered promptly, correctly, and consistently. Responsibilities include governance of administrative processes, routing issues to appropriate functional areas (Accounting, HR, Marketing, IT, etc.), and enhancing operational efficiency and compliance across the division. Compensation/Benefits We offer competitive pay, vacation, full benefits, company matched 401K (50%), and opportunities for growth. Essential Responsibilities Partner with departmental partners to answer complex inquiries and improve cross-departmental service level agreements. Oversee operational processes across the retail division to ensure overall efficiency and maximize productivity. Drive operational excellence in support for topics including, but not limited to: Deal workflows and booking practices Financing options and documentation requirements Billing, bill backs, and invoicing questions Inventory tracking and reporting Titling processes and documentation Ensure escalation paths are in place and effective for issues requiring cross functional resolution (e.g., accounting, HR, IT, marketing). Qualifications Required: Bachelor's degree in Business Administration, Operations Management, or related field (or equivalent experience). 7+ years of operational leadership experience, preferably in multi-location retail, dealership, or field operations environment. Demonstrated success in leading teams and improving support processes. Strong analytical, communication, and project management skills. Ability to build strong cross-functional relationships and influence without direct authority. Preferred: Experience in manufactured housing, automotive, RV, or other complex retail operations. Experience with CRM systems, service ticketing systems, and process documentation tools. Exposure to centralized operations support or shared services leadership. EEO Statement Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.

Responsibilities

The Director of Retail Operations provides strategic leadership and operational oversight for centralized support functions across all retail locations. This role ensures consistent operational support, drives efficiency, and manages cross-departmental service level agreements.