Director of Operations at Search Atlas

, , -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Leadership, Workflow Optimization, Team Management, Process Improvement, AI Technology, Automation Platforms, n8n, Claude Code, Database Querying, SQL, Google Sheets, Standard Operating Procedures, ClickUp, Partnership Development, Data Analysis, Troubleshooting

Industry

Software Development

Description

This role is fully remote but must work either EST or CST. Are you an operations leader who thrives on optimizing workflows with AI, managing high-performing teams, and driving process improvements? Search Atlas Group is looking for a Director of Operations (Fulfillment) to oversee our fulfillment team, ensuring the seamless delivery of high-quality link-building services and other fulfillment areas. About the Role As the Director of Operations (Fulfillment), you will be responsible for managing the fulfillment department, ensuring timely and high-quality delivery of link-building services across our brands, including SearchAtlas and LinkGraph. You will oversee team performance, optimize processes, collaborate with developers, and work closely with Customer Success to troubleshoot and improve workflows. A key focus of this role will be leveraging AI technology to automate processes and improve operational efficiency. Your expertise in automation platforms like n8n, Claude code, or similar and a proven track record of using AI to streamline operations will be central to the success of this function! Ensuring our clients receive top-tier SEO solutions through our expansive link-building network is paramount. Key Responsibilities Team Management: Oversee the fulfillment team, ensuring members meet weekly quotas and perform efficiently. Queue Monitoring: Ensure all link-building orders are completed on time and meet quality standards. Process Improvement: Utilize AI to automate processes, working with developers to optimize workflows, resolve technical issues, and enhance automation. Database & Reporting: Query databases to analyze productivity, identify bottlenecks, and suggest workflow improvements. Collaboration with Customer Success: Troubleshoot fulfillment issues, implement improvements, and ensure smooth coordination between teams. Standard Operating Procedures (SOPs): Create and update SOPs to keep processes standardized and information accessible. Task Management: Oversee ClickUp boards to track tasks, team performance, and work completion. Partnership Development: Expand our publisher network by working with outreach specialists to secure new sites for placements. Sales Insights: Provide data-backed insights on publisher availability and depth to support the Sales team. Requirements AI Expertise: You love using n8n, Claude code, or similar platforms, with a strong focus on AI-driven automation. Proficiency in Google Sheets and SQL: For data analysis and reporting. Excellent written and spoken English communication skills. Ability to think outside the box and proactively address process bottlenecks. Experience managing teams and overseeing operational workflows. Benefits Be a key player in one of the largest link-building networks in the world. Work in a fast-paced, high-growth environment with a dynamic team. Opportunity to innovate and refine fulfillment processes that drive real business impact. 15 Days PTO + Christmas Day + New Year's Day Paid Off Life at Search Atlas Group At Search Atlas Group, we are committed to enjoying life as we are to delivering best-in-class services and software. From community volunteer days, socially conscious initiatives, and team lunches and outings, our culture reflects our team’s diverse interests. We’re a growing team of diverse professionals, however, we all share the same goals: to be a part of a company that’s on the edge of digital marketing, to make the world a better place, and to have fun doing it. Our team culture is one of fast-paced innovation, where each person is empowered to take on their own ambitious projects, with the support of their teammates. Here's some insight into our core values: Collaborative and Highly Engaged: Work is where we invest a big chunk of our lives. And hey, we're all about making that time awesome! Picture this: we're not just coworkers; we're like a squad that's always got each other's backs. We're all about cheering each other on, sharing what we know, and picking each other up when things get messy. Plus, we're big on being real with each other, so there's no room for office drama or gossip. We assume positive intent in all our interactions, fostering trust and understanding. We're all about that good vibes-only vibe! Embodies Excellence: We're not just about doing our jobs; we're on a mission to master our craft. With a growth mindset and a desire to learn and grow, we're relentless in our pursuit of excellence. Mediocrity? Nah, not our style. We're all about raising the bar and becoming the absolute best in our field. Smashing goals? It's our fuel. And we do it all together, thriving on shared success. I can figure it out/Google it attitude: Hey, nobody's got all the answers, right? That's why our team rocks - because they're all about that thirst for knowledge and the know-how to quench it. Thanks to the vast wonders of the internet, there's practically nothing we can't figure out. Stumped on something? No sweat, just dive into the Google pool! Innovative: We're all about agility, evolution, and innovation. Flexibility is our middle name—we're constantly refining, experimenting, and pushing boundaries. New ideas? Bring 'em on! Creativity is our secret sauce, and thinking outside the box is just how we roll. Forget about the status quo; we're all about embracing change. We're not attached to an old way of doing things - We're attached to winning. Student Mentality: We dedicate ourselves to uplifting each other and pushing Search Atlas onwards and upwards (to the moon!). Mistakes and rough days happen to everyone, but we approach them with understanding and trust in each other's good intentions. Our team remains grounded and committed, persistently striving to improve. Mistakes are opportunities for growth; we embrace them, learn from them, and continually evolve as a result. Why Join Us? We’ve got plenty of perks, but the biggest one is working with other energetic high-achievers. We are very proud of the kind, inclusive, and collaborative company culture we have built and have been very lucky to be recognized by both national and local industry leaders: Nevada’s Top Workplaces - #1 Small Business (Under 150 Employees), Best New Ideas Best Start-Up Agency (U.S. Search Awards) Top B2B Companies (Clutch) Inc’s On The Rise and Best Places to Work (Inc. Magazine) Great Place to Work Certified (Great Place to Work) These awards reflect the hard work, dedication, and passion of our entire team, and we’d love for you to be a part of it! Want to hear more? Here’s our Founder, Manick, on why you should work with us at Search Atlas.

Responsibilities

The Director of Operations will manage the fulfillment department, ensuring timely and high-quality delivery of link-building services across various brands, including overseeing team performance and optimizing processes. A primary focus involves leveraging AI technology to automate workflows, collaborating with developers, and working closely with Customer Success to resolve issues.