JOB DESCRIPTION

Come join a small, fast-paced, fast-growing & award-winning wealth advisory firm offering financial planning & asset management services to high-net-worth clients. We are headquartered in Northville, MI, but serve clients around the country. This Operations position can be ideal for a Senior Client Service Associate or Client Service Associate (CSA) wanting to take their career to the next level. A qualified candidate will be well-organized, detail-oriented, and enjoys multi-tasking and working with both technology & people in the financial services industry. This position is a fantastic fit for someone qualified for a management role in Operations - and the ideal candidate will have a strong attention to detail, excellent customer services skills (both verbal and written), and a proven ability to adapt to a changing work environment. The candidate must have 5+ years’ experience in the financial services industry as a CSA or equivalent. Take your career to the next level at Great Lakes Wealth! We offer a competitive salary + BONUS and benefits package, including: health, dental, vision, 401k with matching, paid time off, as well as perks and rewards.

SKILLS CRITICAL TO SUCCESS:

• Strong computer skills and knowledge of Microsoft Office products
• Strong knowledge of financial services industry standard rules, regulations, protocols, and deliverables
• Specific knowledge of the back office of Raymond James, Charles Schwab, PKS, annuity aggregators and others, as needed
• Knowledge of insurance services and paperwork, including: variable, fixed, indexed annuities, life and long-term care insurance
• Knowledge of alternative investment platforms, including CAIS and iCapital
• Knowledge of Client Relationship Management (CRM) software, or similar contact management software
• Exceptional interpersonal and client service skills
• Detail orientated with superior organizational skills
• “Multi-Tasking” - Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities & deadlines in a fast-paced, task-oriented work environment
• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns
• Use industry math & techniques to process account and transaction information
• Team player with the ability to collaborate with others
• Ability to work in a fast-paced, evolving environment

• Working in our Operations Department
• Managing daily CSA tasks with our Operations Team and working with senior management to oversee the day-to-day operations of the firm
• Serving as point of contact to a high volume of daily interactions & tasks
• Evaluating and managing all external business relationships, from our custodians, broker-dealer, trust companies, insurance and annuity carriers, etc
• Leading or co-leading the financial services operational responsibilities
• Communicating, executing tasks, and problem-solving within the standard financial services operational universe - with custodians, broker-dealers, insurance carriers, financial advisors, clients, prospects, etc
• Co-leading the compliance efforts of the firm
• Understanding basic business operations - including Payroll & HR, both accounts payable and receivable, sales, customer service
• Providing crucial support to the financial advisors and branch office
• On-boarding clients (generating initial paperwork, follow-up and progress monitoring)
• Leading or co-leading the Cash Management and cashiering activities
• Overseeing the servicing of clients and servicing forms
• Inputting orders and rebalancing portfolios on behalf of the Financial Advisors, as needed
• Client relationship and account billing
• Creating and maintaining records & files utilizing Client Relationship Management (CRM) software.
• Performing all basic office tasks including drafting correspondence and interacting with clients and GLW employees
• Proactively and consistently interacting with GLW’s vendors
• Engaging in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies & procedures
• Fulfilling some receptionist and branch level duties, as needed
• Performing other duties and responsibilities as assigned
  *As a leader on our team, this individual must be flexible, self-motivated, and very quality-driven