Director of Operations at SINGAPORE MARRIOTT TANG PLAZA HOTEL

Gold Coast City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Planning, Problem-Solving, Decision-Making, Communication, Relationship Building, Negotiation, Leadership, Financial Performance Management, Labor Productivity, Operating Budgets, Revenue Growth, Service Strategy Implementation, Forecasting, Cost Control, P&L Management, Talent Development

Industry

Hospitality

Description

JOB SUMMARY This role functions as the Strategic Business Leader of Rooms and Food and Beverage operations and steps up to the General Manager role in his/her absence. Areas of responsibility include Front Office, Concierge, Laundry, Recreation/Fitness Center, Housekeeping, Food and Beverage and Event Management where applicable. The position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the Rooms and Food & Beverage operations meets the brand’s target customer needs, ensures associate satisfaction, focuses on growing revenues, and maximizes the financial performance of the department. As a member of the executive committee you will develop and implement, hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provide a return on investment to the owner and Marriott International. * a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Education & Experience * Bachelor’s degree in Business, Hospitality, or related field + 2 years hotel leadership experience OR * Associate degree + 4 years hotel operations leadership experience * Experience in luxury brands; J.W. Marriott experience highly desirable * Strong knowledge of rooms, F&B, events, revenue management, and marketing * Proven ability to manage financial performance, labor productivity, and operating budgets * Strong strategic planning, problem-solving, and decision-making skills * Excellent communication, relationship building, negotiation, and leadership abilities KEY RESPONSIBILITIES Operations Leadership * Lead and oversee Rooms and Food & Beverage operations to deliver brand standards * Drive continuous improvement in service, quality, and operational efficiency * Ensure compliance with all brand, legal, and safety requirements * Maintain strong relationships with owners, guests, and community stakeholders Guest Experience * Ensure all products and services meet or exceed guest expectations * Stay visible across the hotel, address guest feedback, and champion the brand’s service culture Sales & Revenue * Partner with Sales & Marketing to grow top-line revenue and market share * Participate in revenue meetings, forecasting, pricing strategies, and sales activities Financial Management * Oversee operational budgets, P&L, forecasting, cost control, and capital planning * Identify opportunities to improve profitability and operational productivity People Leadership * Recruit, develop, and retain a high-performing Rooms and F&B leadership team * Foster a culture of engagement, inclusion, accountability, and recognition * Ensure training, development, and performance management processes are executed At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

This role serves as the Strategic Business Leader for Rooms and Food & Beverage operations, stepping up to the General Manager role when necessary, overseeing areas like Front Office, Housekeeping, and F&B to meet brand standards and financial targets. The director is responsible for developing and implementing departmental strategies, ensuring brand service initiatives are executed, and maximizing the financial performance of the departments.