Director of Operations at Step Forward ABA

Vancouver, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

110000.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, KPI Management, Process Improvement, Talent Acquisition, Intake Management, Forecasting, Acquisition Integration, Budgeting, Scheduling Systems, Healthcare Operations, Performance Accountability, Strategic Planning, Data Auditing, Vendor Management, Cross-functional Leadership, Change Management

Industry

Mental Health Care

Description

Description (Multi-State ABA Services) Position Summary The Director of Operations is responsible for strengthening operational consistency, forecasting, and execution across regions by supporting Clinic Operations Managers, overseeing operational systems and standards, and ensuring centralized operational functions are aligned with regional needs. This role directly manages the Intake and Talent Acquisition departments and is accountable for the performance, efficiency, and predictability of both staffing and client onboarding pipelines. The Director of Operations partners closely with Regional Clinical Directors but does not manage clinical leadership or own regional performance outcomes. Instead, this role ensures that operational systems, workflows, tools, and training are in place to support regional success, identifies operational risks early, and escalates concerns when additional executive intervention is needed. This role also plays a key leadership role in acquisition integration by ensuring newly onboarded teams adopt company operational systems, workflows, and expectations from initial transition through stabilization. Core Responsibilities Clinic Operations Manager Support and Scheduling Systems Oversight · Meet regularly with Clinic Operations Managers to review operational performance, current needs, and barriers to success · Ensure Clinic Operations Managers are trained on company scheduling expectations, tools, workflows, and reporting standards · Reinforce consistent scheduling best practices across regions to improve standardization and reduce variation · Monitor scheduling-related KPIs such as cancellations, makeup session capture, schedule stability, and other operational indicators · Identify operational trends, inefficiencies, or deviations from company standards and recommend corrective action · Support the development and refinement of scheduling models that allow regions to operate more predictably and effectively · Serve as the first level of operational support for Clinic Operations Managers on non-clinical clinic management issues Regional Operational Support and Performance Enablement · Partner with regions to identify operational barriers affecting growth, stability, and consistency · Use KPI review, field feedback, and comparative analysis across regions to highlight what is working, what is not, and where systems may need to be adjusted · Provide advisory guidance and best practice recommendations to support regional success · Escalate repeated non-adoption of operational standards or larger performance concerns to executive leadership as appropriate · Help create stronger feedback loops between field operations and company leadership so operational issues are surfaced and addressed earlier Clinic Infrastructure, Readiness, and Management Systems · Partner with Clinic Operations Managers to support clinic budgets, expense awareness, and operational planning · Oversee clinic management systems related to maintenance, vendors, supplies, and general clinic readiness · Help design and standardize processes for clinic operations so regions are working from a more consistent framework · Support operational readiness for new clinics, expansions, and other infrastructure changes · Ensure clinics have the tools, workflows, and support needed to function effectively from an operational standpoint Intake Department Leadership (Direct Oversight) · Directly manage the Intake Manager and Intake team, providing leadership, coaching, and performance accountability · Own intake pipeline performance, including referral conversion timelines, assessment scheduling speed, and onboarding throughput · Establish, monitor, and report on intake KPIs to ensure consistent and predictable performance · Ensure standardized intake workflows, tracking systems, and handoff protocols across regions · Identify bottlenecks affecting client onboarding and drive process improvements · Oversee and support referral outreach efforts, including relationships with schools, physician offices, and community organizations · Monitor referral source trends and guide efforts to strengthen and diversify referral pipelines · Align intake pacing with regional staffing capacity and company growth priorities · Ensure accountability for intake outcomes while continuously improving systems and workflows Talent Acquisition Department Leadership (Direct Oversight) · Directly manage the Manager of Talent Acquisition and talent acquisition team, providing leadership, coaching, and performance accountability · Own talent acquisition pipeline performance, including time-to-fill, requisition aging, offer acceptance rates, and onboarding readiness · Establish, monitor, and report on talent acquisition KPIs to ensure hiring timelines are met consistently · Ensure talent acquisition workflows, communication cadence, and reporting are standardized across regions · Align talent acquisition priorities with regional staffing demand and growth plans · Identify process gaps and implement improvements to increase hiring efficiency and predictability · Drive accountability for talent acquisition outcomes while building scalable hiring infrastructure Forecasting and Proactive Planning · Identify staffing and intake demand trends in advance so the company can respond more proactively · Help regions move from reactive requests to earlier identification of future needs · Use assessment pipeline, scheduling patterns, growth trends, and other operational indicators to highlight upcoming risks and opportunities · Recommend operational adjustments that support smoother growth pacing and better preparation across departments · Help fully flesh out the operational pieces necessary to support success in each region Acquisition Integration and Operational Rollout · Lead the execution of operational systems during acquisitions and transitions · Ensure newly acquired teams are onboarded into company workflows, expectations, tools, and standards Provide follow-through, training, and ongoing operational guidance after initial rollout to ensure full adoption · Monitor post-acquisition integration progress and identify areas requiring additional support or correction · Partner with executive leadership to close operational gaps and stabilize new regions Reporting and Executive Visibility · Maintain visibility into key operational metrics across regions, intake, and talent acquisition functions · Prepare regular operational summaries highlighting trends, regional differences, risks, and opportunities · Surface issues that appear system-related versus leadership-related so executive leadership can intervene appropriately · Help leadership compare regional models and identify whether operational differences contribute to uneven performance · Provide structured insights that reduce the need for executive involvement in day-to-day operational issues BCBA Pay Ranges Based on Experience & Education: Base pay of $85,000–$110,000/year Benefits: 401(k) matching Health/Dental/Vision Flexible Schedule 120 PTO Hours Annually Professional Development Assistance Referral Program Tuition Discount Mileage Reimbursement Team Appreciation Events Requirements Requirements · Minimum of 3 years of operational leadership experience in ABA setting with direct supervision of administrative and/or operational teams · Bachelor's Degree or higher (preferred) · BCBA certification and/or licensed professional (preferred) · Knowledge of Accounting and Finance · Experience with scheduling systems, service coordination, or healthcare operational workflows · Strong understanding of KPI management, process improvement, and team accountability · Experience auditing operational data and maintaining documentation accuracy

Responsibilities

The Director of Operations oversees operational consistency, scheduling systems, and clinic infrastructure across multiple regions. This role directly manages the Intake and Talent Acquisition departments to ensure efficient staffing and client onboarding pipelines.