Director of Operations — SteriPro Canada
Location: Mississauga/Toronto (GTA)
Travel: Frequent across North America
Reports to: Executive Leadership
Direct Reports: Production Managers, Site Managers/Operations Managers, Logistics/Support Leads
About SteriPro
SteriPro is Canada’s centralized medical device reprocessing leader, with Exemplary Standing from Accreditation Canada and accredited quality systems (ISO 9001, 13485, 17025). We run high-volume, fully digital operations with a quality-first culture that supports safer surgery and endoscopy across Canada and the United States.
The Role
We’re hiring a Director of Operations to own day-to-day, multi-site performance. You’ll systematize production, elevate quality, manage costs with discipline, and hold teams accountable—while remaining personable and effective with frontline staff, union partners, and hospital stakeholders.

What You’ll Do

• Run the operation: daily production, capacity/load leveling, scheduling, staffing, and resource allocation across multi-site MDRD/CSSD services (24/7 models).
• Standardize & improve: implement standard work, tiered daily management, 5S/visual management, and continuous improvement to reduce variation and waste.
• Assure quality & safety: ensure compliance with CSA Z314, AAMI ST79, IPAC Canada, Accreditation Canada, OHSA/WHMIS; lead RCA/CAPA, audits, and training.
• Lead people & labour: coach Production/Site Managers; operate confidently within collective agreements; partner with HR/LR on grievances, postings, and scheduling.
• Deliver projects: lead start-ups, transitions, expansions, and technology rollouts using robust project management practices (charter, RAID, cadence).
• Align through outcomes: stand up and run an OKR program that aligns sites on quality, delivery, cost, and safety; remove roadblocks quickly.
• Manage performance & cost: own site budgets, labour productivity, consumables, inventory control, and vendor performance; build actionable dashboards and reviews.
• Partner with clients: serve as operational point for hospitals/ASCs; translate clinical demand into reliable service.

How We’ll Measure Success

• On-time turnaround aligned to client SLAs
• Fewer defects/rework; fast audit finding closure; strong compliance posture
• Productivity and labour efficiency trending up; controlled OT and waste
• Incidents trending down; proactive hazard identification and closure
• Responsive client communication and fast issue resolution
• Engaged teams, strong retention, clear succession bench
• Financial discipline: accurate forecasting and cost control

What You Bring

• 10+ years ops leadership in high-throughput, regulated environments (e.g., food production/processing with HACCP/GMP, healthcare services, hospital ops, logistics, med-device/pharma).
• Union experience (collective agreements, grievances, scheduling rules).
• MDRD/CSSD exposure strongly preferred; familiarity with Canadian hospitals is an asset. MDRAO and/or IAHCSMM/CBSPD a plus.
• Proven Lean/CI operator (5S, VSM, Kaizen, SMED); Lean Six Sigma Green/Black Belt preferred.
• Project management proficiency (PMP/Prince2 an asset); successful site launches or major transitions.
• Hands-on OKR or equivalent outcomes-based operating system experience.
• Strong quality toolkit (QMS, audits, CAPA; ISO 9001/13485 familiarity).
• Data-driven, systems-minded; comfortable with dashboards, KPIs, and operational analytics; experience with instrument tracking/ERP/LMS is a plus.
• Personable communicator who earns trust with frontline teams, union partners, clinicians, and executives.
• Legally authorized to work in Canada; able to meet client credentialing. Valid passport/driver’s license; North American travel if needed.

Compensation & Benefits

• Competitive base salary, performance bonus, comprehensive benefits, and professional development support (Lean/PMP, MDRD education).

Apply: Send your resume and a brief note on a transformation you led—objectives, OKRs (or equivalent), and outcomes
Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Work Location: In perso

• Run the operation: daily production, capacity/load leveling, scheduling, staffing, and resource allocation across multi-site MDRD/CSSD services (24/7 models).
• Standardize & improve: implement standard work, tiered daily management, 5S/visual management, and continuous improvement to reduce variation and waste.
• Assure quality & safety: ensure compliance with CSA Z314, AAMI ST79, IPAC Canada, Accreditation Canada, OHSA/WHMIS; lead RCA/CAPA, audits, and training.
• Lead people & labour: coach Production/Site Managers; operate confidently within collective agreements; partner with HR/LR on grievances, postings, and scheduling.
• Deliver projects: lead start-ups, transitions, expansions, and technology rollouts using robust project management practices (charter, RAID, cadence).
• Align through outcomes: stand up and run an OKR program that aligns sites on quality, delivery, cost, and safety; remove roadblocks quickly.
• Manage performance & cost: own site budgets, labour productivity, consumables, inventory control, and vendor performance; build actionable dashboards and reviews.
• Partner with clients: serve as operational point for hospitals/ASCs; translate clinical demand into reliable service