ABOUT SWEAT AND TONIC:

Sweat, recover, connect. Sweat and Tonic (S&T) brings together the best of boutique fitness and wellness, offering the widest collection of expertly programmed yoga, Pilates, HIIT, and indoor cycling group fitness classes under one roof. With premium spa facilities, café, and bar offerings, guests can recharge, recover, and reignite. Relax and rejuvenate in Tonic Spa, S&T’s premium wellness and recovery hub that combines traditional high touch services with high-tech amenities. Tonic House, the multi-functional lounge, workspace, and event venue, inspires social connection, collaboration and innovation. Since opening in 2019, we’ve innovated and expanded our state-of-the art classes across multiple channels: In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In 2023, we opened our first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and a new 25,000 sq.ft. immersive fitness & wellness hub in Toronto at The Well. We’re now set to open our third location in Toronto in the prestigious Yorkville neighbourhood. This is a unique, once-in-a-lifetime opportunity to become a part of a passionate, dynamic team that is here to disrupt the fitness industry.

CUSTOMER & BRAND EXPERIENCE

• Maintain ultimate responsibility for ensuring the guest experience across all locations reflects the Sweat and Tonic mission.
• Evaluate and implement new systems, tools, or technologies to enhance the customer journey and operational efficiency.

ABOUT THE ROLE:

Reporting to the Chief Operating Officer, the Director of Operations oversees Studio Operations through a Studio Manager appointed at each location and an F&B Manager appointed to oversee Tonic Bar and Tonic House operations at each location. The Director of Operations maintains executive responsibility for the group’s F&B strategy, F&B income statement, merchandise sales and cost management and all operational cost centres related to FOH and BOH operations. The Director of Operations will hire a Commissary manager at the end of 2025 to oversee an off-site commissary kitchen and laundry facility.
The Director of Operations will work Monday - Friday, on-site, understanding that the business operates 7 days a week opening as early as 6am and closing as late at 10:30pm. As such, the DOO will be required to work outside of their regular work week and at unconventional times and is expected to manage their time accordingly.