POSITION SUMMARY:

The Area Coach oversees the people, processes and operations of 4-7 Taco Bell restaurants in their area. This includes training, coaching and supporting managers in the Area. This is accomplished through constant coaching, planning, goal setting, and utilizing success routines. Focuses on in-store problem solving/process improvement; sets standards; recognizes and motivates Restaurant Managers, Assistant Managers and Restaurant Teams. Establishes and reviews unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees. The Area Coach will be expected to directly perform hands-on operational work as necessary to train new management employees, respond immediately to severe guest service needs or otherwise role model appropriate skills and behaviors in their restaurants. It is critical that the Area Coach ensures effective and efficient identification and prioritization of the root causes underlying restaurant performance gaps. The Area Coach must also ensure that management team follow-up occurs on the proper actions to drive operational improvement. The Area Coach should spend 80% of their time in their restaurants performing the above activities.

CUSTOMER EXPERIENCE

• Foster a customer-focused culture by resolving serious customer issues and training managers to meet service standards.
• Analyze and address root causes of customer complaints, implementing systematic solutions.
• Conduct restaurant audits with RGMs to ensure performance standards and provide objective feedback.
• Ensure food safety standards are met through direct observation and follow-up on audit results.
• Monitor and coach unit management teams on Speed of Service performance targets.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Strong preference for internal promotion from RGM/MTM position who has Food Safety certification
• Associates/Undergraduate degree or equivalent Taco Bell/industry experience
• Must possess 4-6 years of management/supervisory experience in a food service or retail business, with some multi-unit experience preferred
• Good communication skills, and strong interpersonal and conflict resolution skills with exceptional team-building capability
• Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees
• Proven ability to drive employee satisfaction/retention, guest satisfaction through CORE improvement, and financial performance
• Excellent planning, organizing, and follow-up skills
• Strong decision-making and conflict resolution skills
• Exhibits great leadership behaviors, including coaching, developing the team, driving culture, problem-solving, strong communication, time management, executing tasks, and achieving results through others
• Must be able to manage time effectively and reach objectives within specified time frames
• Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things done, and does the right thing for the business
• Basic business math and accounting skills, and strong analytical/decision-making skills
  The duties and requirements of this position may change from time to time. The Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
  Job Type: Full-time
  Pay: $60,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso