About the role

An exceptional opportunity exists for a visionary hospitality leader to join The Tasman, a Luxury Collection Hotel in Hobart, as Director of Operations. As a key member of the Executive Leadership Team, you will shape every aspect of the guest and associate experience, leading operational excellence across Rooms, Food & Beverage, Culinary and Engineering. Reporting to the General Manager, you will be responsible for delivering world-class luxury hospitality while driving commercial performance, associate engagement and owner satisfaction.

Key responsibilities

• Deliver exceptional operational standards across all areas of the hotel
• Champion service excellence, ensuring every guest experience feels intuitive, personalised and memorable
• Maintain a visible leadership presence, fostering genuine connections with guests and associates
• Embed a culture of Genuine Anticipatory Service throughout the hotel
• Use guest insights and performance data to continuously refine and enhance the luxury experience
• Ensure every touchpoint reflects the sophistication and individuality of The Tasman
• Create a high-performance culture founded on respect, accountability and care
• Coach and mentor leaders to achieve exceptional results and cultivate future talent
• Deliver strong financial performance through strategic leadership and disciplined execution
• Identify opportunities for innovation, efficiency and sustainable growth

About you

• Proven senior leadership experience within a luxury hotel environment
• Advanced knowledge of all areas of the Food and Beverage operation with a track record of driving operational excellence and business performance
• Track record of delivering exceptional guest satisfaction and commercial outcomes
• Strong leadership, coaching and stakeholder management capabilities
• Ability to translate strategy into execution while inspiring high-performing teams
• Genuine appreciation for personalised service, local storytelling and creating memorable experiences

About us

The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top restaurants and attractions. This Multi Award Winning Property is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination. At The Tasman, luxury is defined by authentic connection. Through Genuine Anticipatory Service, we create moments that feel effortless, personal and unforgettable. As a proud Destination Authority, we bring Tasmania's rich culture, people and places to life, while our commitment to the Associate Promise ensures our team members feel valued, supported and inspired to thrive. As part of Marriott International, you will have access to world-class development opportunities.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as an Operations Director?
• How much notice are you required to give your current employer?

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