Director of Operations at UnityAI

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Infrastructure Oversight, Regulatory Compliance, Financial Discipline, Vendor Relationship Management, HIPAA Compliance, TCPA Compliance, SOC 2 Compliance, ISO 27001 Compliance, Audit Documentation, Financial Process Management, Budget Monitoring, Contract Negotiation, Process Improvement, Project Management, Startup Environment Acumen, SaaS Industry Experience

Industry

technology;Information and Internet

Description

Why we're hiring After a successful Series A fundraise, our leadership team is looking to operationalize our growth strategy, mature our internal processes as we scale, and establish UnityAI as a category leader in autonomous operations. You will oversee the operational infrastructure of the company, ensuring regulatory compliance, financial discipline, and effective vendor relationships. You will coordinate with external partners (legal, accounting, compliance, etc.) while owning the internal processes that ensure work is completed on time and aligned with company goals. As a key addition to the Operations team, you’ll play an essential role in building the foundation that allows the company to scale. In this role, you'll help lead: Compliance & Legal Operations Partner with external legal counsel, audit firms, and consultants to ensure the company maintains regulatory compliance to HIPAA, TCPA, SOC 2, and ISO 27001. Coordinate and build processes to manage compliance timelines, checklists, and ongoing monitoring processes. Maintain and track audit-ready documentation, policies, and training requirements. Finance & Administrative Operations Partner with our fractional CFO, accounting, and tax vendors to ensure financial processes run smoothly. Ensure completion of recurring financial tasks including: Monthly close coordination Tax filings and reporting Healthcare benefits and insurance admin Oversee invoicing, billing workflows, and revenue ops. Monitor operational budgets and KPIs to identify areas for efficiency. Vendor & Partner Management Build and manage relationships with external vendors including legal, compliance, finance, software providers, insurance, and operational partners. Organize and negotiate vendor agreements and renewals. Systems & Process Improvement Serve as a trusted operational partner to the founders and leadership team. Create documentation, SOPs, and internal processes that support company growth. Identify gaps in systems, compliance, or process before they become problems, and proactively implement solutions. What you'll need to be successful: We value demonstrable knowledge and the ability to deliver real-world solutions above formal education. Candidates are expected to have experience and/or an interest in learning: 5+ years in operations or business operations roles with experience managing or coordinating regulatory compliance frameworks (HIPAA, SOC 2, ISO 27001, or similar). Demonstrated ability to build and manage vendor relationships and negotiate contracts. Financial acumen to manage processes such as invoicing, vendor payments, and revenue tracking. Highly organized with strong project management skills and attention to detail. Comfortable working in a startup environment with evolving processes. Preferred: Experience operating within healthcare, SaaS, or data-sensitive industries. Familiarity with business, tax, or regulatory considerations specific to Tennessee. Experience scaling operational infrastructure for growing companies. Additional values, skills, and mindsets include: Do good: You solve problems and do the right things to move healthcare forward. You dig deep to enable our company and product’s success, knowing this will help our customers do the important work of caring for patients. Extreme ownership: You own everything in your world. When you find an issue that needs to be handled, your first thought is to take ownership and get it done. Humble nerd: You're unreasonably curious—about the tech, about healthcare, about our customers. You set your ego aside and learn from others to do the best job possible. Velocity and delivery: You ship solutions efficiently and effectively, with an executive level of polish. You sweat the details without losing sight of the big picture. Adaptability: We’re in a stage of rapid experimentation and prototyping, so you will need to be comfortable with ambiguity, change, and uncertainty. Your key priority may change tomorrow; if that doesn’t excite you, this may not be the right fit. What we offer: Competitive compensation package, including equity options Medical, Dental, Vision, HSA, Life, Accident, Hospital, and Critical Illness insurance Flexible work hours and vacation policy 401(k) Free lunch when working onsite Educational Assistance Program A dynamic, innovative, and supportive work environment where your contributions have a direct impact on the future of healthcare

Responsibilities

This role involves overseeing the company's operational infrastructure, ensuring regulatory compliance across frameworks like HIPAA and SOC 2, and managing financial and administrative operations in partnership with external vendors. The director will also be responsible for building and managing external vendor relationships and creating internal processes and documentation to support scaling growth.