ABOUT THE ROLE:

At OpenWeb, we embrace a partner-first mentality, embedding it into everything we do. Delivering world-class service to publishers worldwide is vital to our long-term strategy.
As a Director of Partner Success, you are responsible for the overall health, retention, upsell, and expansion opportunities across our large Enterprise Tier 1 publisher accounts. You’ll bring a team player attitude, evangelize in OpenWeb’s mission, and translate your passion for Partner Success into every touchpoint with your partners. This is an individual contributor role with the potential to transition into a player-coach position over time.
You’ll interact with senior leadership internally and externally, and play an important role in overall partner advocacy.

WHAT YOU’LL DO:

• Responsible for health, adoption, retention, and growth of your account portfolio
• Collaborate with Business Development, R&D, Product, and Marketing teams in order to manage and grow relationships with our strategic partners
• Provide world class customer service; cultivate deep relationships and champions for strategic accounts
• Drive process improvements, coaching/training development, and adopt a value driven approach to partner success
• Act as a thought leader in the publishing and technology space by creating and sharing content internally and externally
• Expand and leverage key relationships to identify opportunities for up-selling or expansion of OpenWeb platform and services
• Proactively lead strategic account planning to align partner KPIs, expansion opportunities, relationship mapping, and effective action plans to best service the account
• Conduct business reviews and establish relationship cadence to ensure partner satisfaction and value-driven growth
• Maintain an appropriate level of knowledge regarding OpenWeb products and services

The compensation package for the Sr. Director/VP of Partner Success role includes an annual salary ranging between $150,000- $170,000 (based on candidate’s experience and skill set). Additionally, this role is eligible for quarterly commissions, equity and benefits including:

• Premium health benefits (subsidized in %100 for employees) including comprehensive vision, medical, dental through Aetna.
• 401k + matching up to 4%.
• Uncapped PTO policy!
• Phone reimbursement
• Telehealth plan with 24/7 access to a dedicated team of physical and mental healthcare providers.
• Company sponsored Life and Accidental insurance.
• Team events, holiday parties and outings
• Career growth & ownership
• Amazing coworkers