Director of Partner Success (Post Sale) | Southern & Eastern Europe at Cynet

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Leadership, Forecasting, Retention, KPI Management, Risk Management, Cybersecurity, Cross-Functional Collaboration, Communication, Data-Driven, Analytical, Mentoring, Customer Journey, Problem Solving, Team Development, Strategic Partnerships

Industry

Computer and Network Security

Description

We are seeking a customer-centric Director of Partner Success to lead and scale our PSM team in Southern Europe. Your primary focus will be retention, ensuring customers and partners experience a consistent, high-value journey where KPIs are met, risks are addressed early, and forecasting is accurate. You will work closely with Sales to grow strategic partners and represent the customer voice across Cynet’s leadership and technical teams. What will you do Lead, mentor, and develop a high-performing team of Partner Success Managers. Own customer retention, satisfaction, and overall health across partner and direct accounts. Ensure the customer journey- from onboarding to adoption to renewal—is executed consistently and delivers measurable value. Drive accurate renewal and churn forecasting, providing clear visibility to Sales and leadership. Build, improve, and scale customer success playbooks, processes, and KPIs. Oversee portfolio risk identification and mitigation, ensuring early escalation and proactive action plans. Partner closely with Sales to grow strategic partners, support expansion opportunities, and align on joint business goals. Conduct regular partner and customer reviews focused on performance, usage, value realization, and KPI alignment. Collaborate with Product, R&D, Support, and Professional Services to resolve issues, remove friction, and elevate customer experience. Serve as a senior escalation point for customer-impacting issues and ensure timely internal mobilization. Represent the customer voice at the leadership level, influencing roadmap, GTM priorities, and operational improvements. Use data and insights to improve forecasting accuracy, strengthen decision-making, and drive continuous improvement. Requirements 5+ years of Customer Success experience in SaaS or cybersecurity. 3+ years in leadership, managing CSMs or similar customer-facing teams. Experience owning the business side of Customer Success: forecasting, retention, KPIs, and risk management. Strong understanding of the cybersecurity ecosystem, including MSP/MSSP environments. Demonstrated cross-functional collaboration with Sales, Product, R&D, and Support. Excellent communication and executive presence, comfortable with senior stakeholders. Data-driven, analytical, and effective at prioritizing high-impact initiatives. You are null About Us Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts. With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.

Responsibilities

Lead and develop a high-performing team of Partner Success Managers while ensuring customer retention and satisfaction. Collaborate with Sales and other departments to enhance the customer journey and address any issues proactively.