Director of Partner Success- USA at Ocado Engineering

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Team Leadership, Retail Operations, Grocery Operations, Logistics, Supply Chain Operations, Stakeholder Management, Relationship Building, Commercial Awareness, Business Management, Strategic Thinking, Continuous Improvement, Communication, Executive Communication, Data Analysis

Industry

IT Services and IT Consulting

Description

Who We Are: Ocado Solutions is powering the future of online grocery through the Ocado Smart Platform (OSP), a world-leading, end-to-end solution combining advanced software, robotics, and logistics to enable highly automated customer fulfillment centers. We partner with major global retailers to transform their e-commerce and fulfillment operations at scale. The Opportunity: We’re looking for a Director of Partner Success (USA), to lead and scale Partner Success across a portfolio of North American partners. Reporting to the VP of Partnerships, USA, you’ll be accountable for driving operational excellence, efficiency gains, and long-term value for both Ocado and our partners. You’ll lead and develop a team of Partner Success Managers (PSMs), act as an executive escalation point, and work closely with Account, Commercial, Technology, and Operations teams to ensure partners are realizing the full potential of OSP from pre-go-live through the full lifecycle of the partnership. What You’ll Be Responsible For: Lead, coach, and develop a team of Partner Success Managers across the US Own senior-level partner relationships and act as executive sponsor for key customers Drive operational efficiency, productivity improvements, and cost reduction across partner operations Shape, implement, and enforce scalable, robust partner success processes Ensure partners are fully leveraging OSP capabilities across fulfillment, supply chain, last mile, and e-commerce Lead and support successful platform launches, feature deployments, and operational go-lives Work closely with Commercial Managers and Account Leads to prioritize growth and efficiency initiatives Use performance data, insights, and trends to identify opportunities and drive measurable outcomes Balance partner needs with contractual commitments and commercial outcomes Collaborate cross-functionally across Ocado Technology, Program, and Operations teams What We’re Looking For in You: What You’ll Bring Proven people-management experience, leading high-performing teams Strong background in retail, grocery, logistics, or supply chain operations Experience managing multiple complex initiatives in parallel Excellent stakeholder management and relationship-building skills Strong commercial awareness and business management capability Strategic thinker with a continuous-improvement mindset Comfortable operating in ambiguous, fast-moving environments Confident communicator, including with senior and executive audiences Bachelor’s degree or equivalent practical experience Nice-to-Haves Experience in a client-facing or customer success organization Familiarity with large-scale technology platforms or SaaS solutions Experience with the Ocado Smart Platform or similar systems Retail or grocery industry knowledge Why You’ll Love Working Here: Work with cutting-edge technology that is reshaping global grocery retail Play a senior, visible role in strategic partner relationships Competitive benefits package including 401k matching, free shares, and Sharesave International travel opportunities Employee Assistance Programs A culture that values innovation, resilience, and continuous improvement DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

This role involves leading and developing a team of Partner Success Managers across the US, while owning senior-level partner relationships and acting as an executive sponsor for key customers. The director will be responsible for driving operational efficiency, productivity improvements, and cost reduction across partner operations using the Ocado Smart Platform.