Director of Patient Access Services at Access Community Health Centers, Inc.

Madison, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Oversight, Operational Performance, Continuous Quality Improvement, Project Management, Staff Engagement, Budget Management, Risk Management, Root Cause Analysis, HIPAA Compliance, MS Outlook, PowerPoint, Word, Excel, LEAN Process Improvement

Industry

Hospitals and Health Care

Description

The Director of Patient Access Services is a leadership role responsible for the strategic oversight and operational performance of patient access — part of Access' core support services. The Director will apply expertise in continuous quality improvement, project management, and staff engagement to identify and implement system-level improvements that expand access to care, strengthen patient engagement, and elevate the overall patient experience. Responsibilities include oversight of department operations, staffing, productivity, budget management, and the well-being of both staff and patients. The Director holds decision-making authority and is accountable for achieving organizational goals within their areas of responsibility. Patient Access Services currently encompasses Community Health Access (specialty care and social service referrals) and Interpreter Services, with potential expansion to additional access-focused departments or teams. As a member of Access' leadership team, the Director shares responsibility for organization-wide risk management and safety functions. This includes ensuring that incident reports are addressed through root cause analysis and structured process improvement. The Director is also responsible for supporting HIPAA compliance and managing patient complaints and behavioral concerns within their designated areas. Required Qualifications: * Bachelor’s degree in health, business, or public service * Minimum of five (5) years of leadership experience in health care * Project management skills * Proficiency in MS Outlook, PowerPoint, Word and Excel Desired Qualifications: * Master’s degree in public health, health administration, business or public service * Experience working with and/or in a Federally Qualified Healthcare Center (FQHC) * Experience working in medical, dental and/or behavioral healthcare setting * Familiarity with LEAN process improvement or equivalent methodology Compensation and Benefits: Our total compensation package includes competitive wages and a full range of attractive benefits: Health insurance Dental insurance Vision insurance Life insurance Long and short-term disability insurance 401(k) retirement plan (100% vested with employer match) Paid time off (208 hours given for vacation, personal and sick time) Paid holidays Tuition reimbursement Flexible spending plans Health savings account Transportation program Employee Assistance Program (EAP) Other: Access is an eligible employer under the Public Service Loan Forgiveness (PSLF) program Support our mission: Improving health. Improving lives. COVID-19 Vaccine: Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Responsibilities

The Director provides strategic and operational leadership for patient access services, focusing on expanding access to care and improving the patient experience. Responsibilities include managing budgets, staffing, risk management, and ensuring HIPAA compliance across designated departments.