Director of Patient Experience and Communications at Onco360

Waltham, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient experience strategy, Team leadership, Data analysis, Communication, Stakeholder management, Problem-solving, Qliqsoft, Specialty pharmacy, Healthcare administration, Performance monitoring, Staff training, Analytical skills, Quantitative skills, Lean/Six Sigma, Pharmacy operations

Industry

Pharmaceutical Manufacturing

Description

Onco360 is looking for a Director of Patient Experience & Communication to join our team. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. Remote work available. Summary The Director of Patient Experience & Communications is responsible for developing and executing comprehensive strategies that elevate the patient experience at every touchpoint. This involves developing all Qliqsoft communications and campaigns, analyzing feedback, identifying areas for improvement, and working closely with various departments to implement patient-centered solutions. The Director of Patient Experience & Communications plays a pivotal role in shaping and enhancing the overall experience of patients within an organization. **Salary range starting at $149k and up, depending on experience** Director's Major Responsibilities: * Strategic Development: Create and implement strategies that align with the organization's mission to enhance patient experience. * Team Leadership: Lead and mentor a team dedicated to patient experience initiatives. * Data Analysis: Analyze patient feedback to identify strengths and areas for improvement. * Collaboration: Work with different departments to develop and implement patient-centered solutions. * Performance Monitoring: Track key performance indicators related to patient satisfaction. * Compliance: Ensure all patients experience activities comply with relevant regulations and standards. * Enhance Staff Training: Develop and deliver comprehensive training programs for all staff on patient experience best practices related to Qliqsoft * Software Management: Research and understand all capabilities that Qliqsoft offers and coordinate incorporating into operational workflow opportunities as needed. Director Position Qualifications Education/Learning Experience * Required: Bachelor’s degree in healthcare administration, Business Administration, or a related field; or equivalent work experience. * Desired: Masters preferred Work Experience * Required: 3+ years in the pharmacy field with Specialty Pharmacy * Desired: 7+ years’ experience in working in a professional services environment with internal client/stakeholder management, analytical skills, and issue resolution / management. Skills/Knowledge * Required: Superior analytical skills, quantitative skills, logic and problem-solving skills * Desired: Lean/Six Sigma Professional with a solid background Licenses/Certifications * Required: Licensed as a certified pharmacy technician or related IT certifications * Desired: RPh or PharmD Behavior Competencies * Required: Demonstrates a history of high achievement in patient experience roles. Strong written and verbal communication abilities. Ability to quickly learn and articulate complex concepts. Deeply passionate about enhancing patient care and experience. Outstanding time management and organizational skills. Comfortable working in a fast-paced, collaborative environment.

Responsibilities

The Director of Patient Experience & Communications is responsible for developing and executing strategies to elevate the patient experience across all touchpoints. This role involves leading a team, analyzing patient feedback, and collaborating with departments to implement patient-centered solutions.