We are seeking a dynamic and compassionate Director of Patient & Family Engagement to lead efforts in creating an exceptional experience for every family we serve at Little Land Pediatric Therapy and Recess Pediatric Therapy. This leadership role oversees the pediatric therapy scheduling/administration department and supervises special programs at Little Land, including birthday parties, Parents’ Night Out, Sensory Art, Music Exploration, and other family-centered events.
The ideal candidate will bring a blend of pediatric therapy scheduling experience, early childhood program knowledge, customer service expertise, and marketing/sales insight. This is a full-time, in-office role based in Austin, TX, reporting directly to the CEO. Occasional travel may be required to support other clinic locations and community programs.

FAMILY ENGAGEMENT & CUSTOMER EXPERIENCE

• Serve as the primary point of contact for escalated patient or family concerns, ensuring thoughtful and professional resolution.
• Foster a culture of hospitality and responsiveness that supports patients and families throughout their therapy journey.
• Design and implement initiatives that increase patient and family satisfaction, retention, and engagement.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Healthcare Administration, Early Childhood Education, Business, or related field preferred.
• At least 5 years of experience in pediatric therapy administration, healthcare scheduling, early childhood education, or customer service management.
• Experience in program oversight, events, or marketing/sales strongly preferred.

SKILLS & COMPETENCIES:

• Strong leadership, team management, and interpersonal skills.
• Excellent communication abilities with children, families, and staff.
• Proficiency in EMR systems, scheduling software, and Microsoft Office.
• Highly organized, proactive, and adaptable in problem-solving.
• Passion for family-centered care and creating memorable experiences.