Director of Patient Service at Sobi

Waltham, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

235000.0

Posted On

17 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Services, Market Access, Reimbursement, Leadership, Patient Education, Financial Assistance, Compliance, Data Analytics, Stakeholder Management, Operational Excellence, Continuous Improvement, Healthcare Regulations, Team Management, Strategic Vision, Collaboration, Program Effectiveness

Industry

Pharmaceutical Manufacturing

Description

Company Description Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application! At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients. Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team: Competitive compensation for your work Generous time off policy Summer Fridays Opportunity to broaden your horizons by attending popular conferences Emphasis on work/life balance Collaborative and team-oriented environment Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments Job Description The Director of Patient Services will lead and optimize Sobi’s patient support organization. This role is responsible for managing the Patient Support Hub, Field Reimbursement Specialists, Nurse Educators, Continuity of Care programs, and Financial Assistance initiatives. The ideal candidate will drive operational excellence, ensuring seamless patient access and support throughout their treatment journey. This position provides an opportunity to make a meaningful impact on patients living with rare diseases by enhancing access, continuity of care, and treatment adherence. Key Responsibilities Strategic Leadership Develop and execute the strategic vision for Patient Services in alignment with corporate goals. Lead, mentor, and manage a cross-functional team, including Patient Support Hub staff, Field Reimbursement Specialists, and Nurse Educators. Drive operational excellence and continuous improvement across patient support programs. Patient Support Operations Oversee the Patient Support Hub, ensuring high-quality assistance for patients and healthcare providers regarding access, adherence, and therapy management. Implement initiatives to improve patient engagement and service delivery. Access & Reimbursement Support Direct the Field Reimbursement Specialist team to provide comprehensive reimbursement and access support. Oversee the Nurse Educator program to ensure high-quality patient education and adherence support. Continuity of Care & Financial Assistance Manage the Continuity of Care team to ensure uninterrupted access to therapy for patients. Oversee financial assistance programs, including copay cards and patient assistance initiatives, ensuring compliance with regulatory requirements. Cross-Functional Collaboration Partner with Market Access, Sales, Marketing, Medical Affairs, and Compliance teams to align patient services initiatives with broader business objectives. Establish and maintain strong relationships with healthcare providers, specialty pharmacies, payers, and patient advocacy organizations. Performance & Compliance Management Define and monitor key performance indicators (KPIs) to assess program effectiveness and drive continuous improvement. Ensure all programs comply with legal, regulatory, and corporate policies related to patient support, reimbursement, and financial assistance. Stay informed about industry trends, regulatory changes, and best practices in the rare disease space. Qualifications Education: Bachelor’s degree in life sciences, business, healthcare, or a related field; advanced degree (MBA, MPH, PharmD) preferred. Experience: Minimum 10 years in patient services, market access, reimbursement, or related functions in the pharmaceutical or biotech industry, preferably within rare disease. Leadership: Proven experience in managing and developing high-performing teams. Technical Expertise: In-depth knowledge of patient access, reimbursement strategies, financial assistance programs, and healthcare regulations. Stakeholder Management: Strong ability to collaborate with internal and external stakeholders, including healthcare providers, payers, and specialty pharmacies. Analytical & Strategic Thinking: Proficiency in using data analytics to drive decision-making and optimize patient services. Regulatory Knowledge: Strong understanding of compliance requirements for patient support programs. Additional Information At Sobi, we are dedicated to providing our employees with a comprehensive and industry-competitive total rewards package. Our compensation philosophy is designed to recognize and reward talent, ensuring that your contributions are valued and reflected in your overall rewards. Your total compensation at Sobi goes beyond just your base salary and annual bonus. It also includes a robust suite of benefits, such as: A competitive 401(k) match to support your financial future. Tuition and wellness reimbursements to invest in your personal and professional growth. A comprehensive medical, dental, and vision package to prioritize your health and well-being. Additional recognition awards to celebrate your achievements. The base salary range for this role is 180,000 – 235,000. Each individual offer will be determined based on several factors, including your experience, qualifications, and location. Additionally, this role is eligible for both short-term and long-term bonuses, as outlined in the plan details. All Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease. Why Join Us? We are a global company with over 1,700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we’re ready to take on the world’s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others’ lives because that’s exactly what we do here. If you’re seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you. We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff. Sobi Culture At Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases, and have used this knowledge to shape our business to find new ways of helping them. As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one, but we know we can’t change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain. Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth. An Equal Opportunity Employer Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate. Sobi is an affirmative action and equal opportunity employer. Disabled/Veterans. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to [email protected] COVID-19 Policy For the safety of our employees and all individuals with whom we interact professionally, Sobi North America requires all new hires in the U.S. to be fully vaccinated for COVID-19 with proof of vaccination status. We will consider requests for reasonable medical or religious accommodations, as well as any state-specific exemptions, as required by applicable law.

Responsibilities

The Director of Patient Services will lead and optimize Sobi’s patient support organization, managing various teams and programs to ensure seamless patient access and support. This role focuses on enhancing access, continuity of care, and treatment adherence for patients living with rare diseases.