Director of People at Get Covered

, , -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Operations, Employee Relations, Performance Management, Talent Acquisition, Onboarding, HR Compliance, Workforce Planning, Employee Engagement, Conflict Resolution, HR Policy Development, Emotional Intelligence, Problem Solving

Industry

Software Development

Description

About the role The Director of People will build the People function at Get Covered, supporting a growing team across multiple regions, including onshore and offshore employees. This role is ideal for a practical, thoughtful People leader who understands how to balance structure with speed in a startup environment. What you'll do People Operations & Infrastructure Build, improve, and maintain scalable people processes that support company growth. Develop and manage HR policies, employee handbook updates, procedures, and internal people documentation. Ensure employee records, HR systems, onboarding materials, and compliance documentation are accurate and organized. Help establish consistent practices across U.S.-based and offshore teams. Evaluate and improve HR tools, workflows, and reporting. Manager Support & Employee Relations Serve as a trusted advisor to managers on employee relations, performance, communication, and team dynamics. Provide practical guidance on coaching, conflict resolution, documentation, disciplinary actions, and terminations. Help managers set clear expectations, provide feedback, and address issues early. Support a workplace culture built on accountability, respect, ownership, and collaboration. Handle sensitive employee matters with professionalism, discretion, and sound judgment. Talent Acquisition & Onboarding Partner with leadership and hiring managers to define role requirements, hiring priorities, and interview processes. Improve recruiting workflows, candidate experience, job descriptions, interview guides, and offer processes. Coordinate onboarding programs that help new employees quickly understand Get Covered’s business, culture, tools, and expectations. Ensure onboarding is consistent across departments and locations. Support workforce planning as the company scales. Performance Management & Employee Development Design and manage practical performance review processes, including 90-day reviews, annual reviews, and manager feedback cycles. Help establish clear role expectations, goals, and career development frameworks. Support managers in identifying high performers, performance gaps, and development opportunities. Assist with performance improvement plans when needed. Promote a culture of continuous feedback and accountability. Culture, Engagement & Communication Help protect and scale the culture that has helped Get Covered grow. Develop employee engagement initiatives, pulse surveys, feedback channels, and internal communication rhythms. Partner with leadership to improve transparency, alignment, and cross-functional collaboration. Support company meetings, employee communications, recognition programs, and culture-building activities. Identify opportunities to improve employee experience without adding unnecessary bureaucracy. Qualifications 7+ years of progressive HR, People Operations, or Human Resources experience. Strong knowledge of employee relations, performance management, onboarding, and employment compliance. Experience supporting teams across multiple regions or states. Experience working with both U.S.-based and offshore teams is strongly preferred. Skills & Attributes Practical, business-minded approach to people operations. Comfortable operating in a fast-paced, evolving environment with limited existing structure. Strong judgment, discretion, and emotional intelligence. Excellent communication, documentation, and problem-solving skills. Ability to build trust with executives, managers, and employees. Strong understanding of when to introduce process and when to keep things simple. Comfortable handling sensitive employee matters professionally and objectively. • • Able to balance employee advocacy with business needs.

Responsibilities

The Director of People will build and scale the people function, focusing on HR infrastructure, operations, and compliance for onshore and offshore teams. They will also serve as a strategic advisor to managers on employee relations, performance management, and culture building.