Director of People Operations at City Year

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People operations, Strategic planning, Budget management, Talent acquisition, Staff onboarding, Internal communications, Project management, Financial compliance, Board management, Health and safety, Change management, Office management, Data-driven decision making, Relationship building, Conflict resolution, Coaching

Industry

Education Administration Programs

Description

Application Instructions Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field. Active City Year Staff members must login to Workday to apply internally. Number of Positions: 1 Work Location: 100% On-Site Position Overview The Director, People Operations ensures daily operations including, technology, site finances, staff HR & general site support at the site-level Job Description Job Description Special Initiatives: thinking through people and operations strategy with a lens on reaching our goals, the Director will: Manage the development and implementation of a people strategy that supports the site’s operational excellence and outcomes. Support the creation of a scope and sequence for staff meetings to drive site goals Lead effective internal communications processes at all levels Maintain a holistic eye on the aspects of people and operations, and adjust processes and practices as needed Talent Acquisition and People Experience: Serving as the main HR point of contact, the Director will maintain a focus on higher-level people needs and strategies and will: Partner with hiring managers to develop and coordinate hiring process and applicant interviews for open positions (support resume reviews and develop interview processes to ensuring best practices are followed mitigating bias and supporting a positive candidate experience) Work closely with Executive Director and site leadership on engagement strategies for staff and data driven decision making using staff engagement surveys. At a high level, coordinate new staff onboarding to ensure all new staff have the necessary materials, information, development, and support to start strong. (Duties may include reviewing I-9 documents, distributing office equipment, training new hires on office protocols and policies, assisting in orientation / onboarding of new hires, maintaining records, ensuring compliance with mandatory trainings, etc.) Support staff with understanding and navigating City Year benefits and HR policies and resources. Serve as liaison with City Year headquarters as a part of the People Points community, helping to weigh-in on, develop and communicate out organization-wide policies and practices. Support corps with understanding and navigating City Year benefits and HR policies and resources; serve as a point person for HR related policies and questions as needed. Design and lead staff culture-building initiatives and events, including celebrations and appreciations Budget and Finance Management: With an eye for tracking and compliance, the Director will: Ensure staff understanding and compliance with City Year’s finance, expense, and travel policies, including all expense reports, purchase card processing, and invoices are accurate and on time. Oversee and manage the site’s non-personnel budget Manage the coordination of travel arrangements for staff and corps. Lead whole site as well as the People and Operations department in annual budgeting process and regular budget monitoring; identify areas for cost savings. Lead on and/or support with contract negotiations as needed. Board Management: in partnership with the Executive Director, the Director will: Support in the strategic evolution of Board work. Lead all operational elements of board meetings, retreats and communications. Develop 1:1 relationships with all board members as a member of the Executive Leadership team, supporting them with their engagement needs. Health and safety, prevention/management: With a balance of individual and collective needs, the Director will: Support Manager of People and Operations with developing and executing health and safety plans in the workplace according to legal guidelines Prepare and enforce policies to establish a culture of health and safety (COVID, Hurricane prep, natural disasters, etc.) Support Manager of People and Operations with building management on safety protocols and drills Support Manager of People and Operations to conduct training and presentations for health and safety matters. Recommend solutions to issues, improvement opportunities or new prevention measures Report on health and safety awareness, issues and statistics Site Operations & Office Management: with a balance of individual and collective needs and serving as the leader of the Operations Department, the Director will lead the team who: Lead office management protocols, documentation, and communication related to, but not limited to, office space, office equipment, common area maintenance, staff contact information and records, email distribution lists, emergency preparedness, staff onboarding, and mandatory staff trainings. Maintain and improve operational processes and procedures to ensure the site runs smoothly and efficiently keeping up with the site’s evolution, including ensuring staff and corps are fully trained and comply with site and headquarters processes & procedures. Ensure the Operations Department serves as a resource to staff and AmeriCorps members regarding office operations questions and needs and ensure overall site compliance with HQ operational policies and practices. Maintain quality operations of office IT equipment (computers, printers, hotspot, etc.) and ensure that the office is well equipped with office supplies and materials. Manage relationships with building management staff and vendors. Support maintaining City Year’s content management system to ensure effective collaboration and information sharing. Lead special projects and change management initiatives including system and equipment upgrades. Manage City Year Jacksonville’s Microsoft Teams environment. Organizational Initiatives: With a spirit of collaboration and collective impact, the Director will: Leads cross-site collaboration and support various strategic projects. Support and participate in other site and national events, including MLK Day, retreats, trainings, etc. Qualifications People & culture-centric with a bend toward strategic planning & support Organization and project management skills; able to manage multiple tasks, priorities, and stakeholders effectively in a changing and ambiguous environment; ability to generate results and complete projects within deadlines. Written and oral communication skills, including the proven ability to teach others new processes. Problem-solving skills, with experience building equitable, human-centered processes and finding creative solutions to balance competing priorities. Track record of building authentic partnerships and relationships with community members and organizations. Demonstrated commitment to curiosity and humility as a life-long learner, seeking diverse perspectives and opportunities for self-growth. Business knowledge: Displays a depth of understanding of the business including key business and functions and processes and a passion to build business insight. Experience managing budgets and finance. Demonstrated commitment to supporting, and coaching people. Benefits Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here. Employment at City Year is at-will. City Year does not sponsor work authorization visas. City Year’s dual mission is to expand educational opportunity for all students and develop the next generation of leaders through national service. Trained teams of City Year AmeriCorps members provide support to students, classrooms and the whole school. Schools that partner with City Year are up to two to three times more likely to improve in English and math assessments, and the more time students spend with AmeriCorps members, the more they improve on academic, cognitive and interpersonal skills— skills that help students thrive in school, college and career. City Year’s 900 staff and 2,000+ AmeriCorps members work and serve in 29 communities across the U.S., including Boston (where City Year was founded in 1988 and is headquartered), Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa and Washington, D.C. City Year also has international affiliates in the U.K. and South Africa. A proud member of the AmeriCorps national service network, City Year is supported by AmeriCorps, local school districts and private philanthropy. City Year has been designated a 4-star charity by Charity Navigator since 2003, putting City Year in the top 1% of non-profits nationwide for accountability, transparency and responsible fiscal management, and among the most trustworthy nonprofits in America. At City Year, we sometimes say we work not only “at” City Year, but also “on” City Year, recognizing that the organization, like our world, is constantly evolving and changing. Two things that have never changed: our steadfast belief in the power of young people to change our world for the better; and our aspiration to create positive school and work environments where everyone feels a sense of connection, is supported to do their best work, and is able to learn, contribute, lead and create to their fullest potential. As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Fair Labor Standards Act Family and Medical Leave Act Learn more at www.cityyear.org, City Year’s Facebook page, on X (formerly Twitter), and LinkedIn.

Responsibilities

The Director of People Operations manages the site's people strategy, talent acquisition, and daily operational functions including finance and office management. They also serve as a key member of the leadership team, overseeing board relations, staff culture, and health and safety protocols.