Director of Player Development at Hollywood Casino at Greektown

Detroit, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Advertising Strategies, Confidentiality, Record Keeping, Report Writing, Interpersonal Skills, Guest Service, Conflict Resolution, Marketing, Player Development, Supervisory Skills, Management Skills, Independent Work, Problem Solving, Time Management, Organizational Skills

Industry

Gambling Facilities and Casinos

Description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. This position is responsible for the operation, direction, and supervision of the Player Development Team. Oversee all Player Development operations/team, including the supervision and management of the Executive Hosts. Create and monitor annual and monthly Player Development budget for Manage and evaluate performance of Junket Rep/Commissioned player agent Develop initiatives to drive new business to the Develop and administer incentive programs for the Player Development Oversee, manage, and provide guidance for player coding and monitor team member Monitor and adapt strategies to outperform local competition, with a focus on expanding VIP market share in Metro Detroit. Establish and authorize customer credit and check authorization based upon the Credit Prepare and distribute daily/weekly reports for the department, other departments, and management regarding performance. Manage the process (i.e., sourcing, comp exceptions, quarterly calendars, event analysis, performance evaluations, etc.) of the Player Development program for the team and adhere to standards. Provide analysis and response tracking of all activities related to new Make final decisions regarding valuable complimentary based on consideration of recorded play, earned points, comp availability, and customer profitability. Review and approve Player Development events and programming to create guest loyalty and return guest visits Develop and execute strategies that boost brand awareness within diverse communities to drive engagement and revenue growth. Manage performance and coordinate opportunities to grow the online casino database with omnichannel experiences. Work closely with iCasino and cross-property teams to further promote the property and evolve the omnichannel business. Establish and monitor standards and controls for complementary Lead by example, demonstrating self-confidence, energy, and represent property at public Maintain and nurture existing customer Address all guest service needs and resolve any service-related problems or Maintains the confidentiality of player information, including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. Enforce all team relations policies, ensuring compliance with all company procedures, rules, regulations, and policies Create various reports as necessary, attend meetings as scheduled, and hold regular meetings with staff. Process event sponsorships for Leadership’s Other job-related duties as assigned BRING US YOUR BEST. Excellent communication skills Ability to develop effective advertising strategies Ability to maintain confidentiality of sensitive information Ability to perform basic math; skill in preparing and maintaining records, writing reports, and responding to correspondence Skilled in establishing and maintaining effective working relationships with staff Must have excellent guest service skills (interpersonal) and ability to resolve conflict Knowledge of marketing and player development; Strong supervisory and management skills Must be able to work independently Demonstrate the ability to anticipate and solve practical problems or resolve issues Ability to multi-task Strong time management & organizational skills Understand and comply with all Company and departmental rules, regulations, polices, and procedures Ability to read, write, and communicate verbally in Education and Experience Bachelor’s degree in marketing or related field, or equivalent work experience. Minimum five (5) years’ experience in player development, marketing, or related field; minimum three (3) years of management experience. Required Certification/License MGCB Level 1 STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer

Responsibilities

This role directs and supervises the Player Development Team, overseeing all operations including Executive Hosts, and is responsible for creating and monitoring the annual and monthly Player Development budget. The director will also develop initiatives to drive new business, manage incentive programs, and adapt strategies to expand VIP market share against local competition.