Director of Product Operations – Elsevier Clinical Solutions at ELSEVIER SINGAPORE PTE LTD

, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

247800.0

Posted On

15 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Product Operations, Strategic Leadership, Operational Excellence, Cross-Functional Collaboration, Stakeholder Management, Process Management, Performance Management, Team Leadership, Change Management, Analytical Problem-Solving, Communication Skills, AI Integration, Agile Methodologies, Mentoring, Continuous Improvement

Industry

Information Services

Description

Director of Product Operations – Elsevier Clinical Solutions About Our Team Clinical Solutions is positioned to help our customers achieve success. We use evidence-based content to deliver better outcomes for patients across a complex care continuum and diverse spectrum of care for providers and patients. We offer solutions and services that help customers utilize and integrate content. Working to improve professional practice, reduce care variability and engage patients. Promoting a culture of quality, safety and satisfaction. Optimizing care delivery, patient experience and financial outcomes. About the Role Elsevier is seeking a Director of Product Operations to lead the Product Excellence team within Clinical Solutions Business. This is a strategic leadership role focused on empowering product execution, scaling operational effectiveness, and driving excellence across the product organization. You will serve as a key partner to Product leadership, helping shape how we plan, build, and deliver products. This role blends strategic thinking with practical execution—driving alignment, enabling transformation, and embedding best practices that elevate how product teams operate. We’re looking for a high-capacity leader who can manage multiple complex initiatives, prioritize effectively, and thrive in a fast-paced, matrixed environment. Responsibilities Strategic Leadership & Operational Excellence Partnering with the SVP of Product to define and execute strategic initiatives across Clinical Solutions. Partnering with Product and Engineering leadership to design, refine, and evolve the Clinical Solutions operating model, ensuring clarity in roles, decision-making structures, and execution rhythms. Identifying and prioritize opportunities to enhance product development effectiveness, efficiency, and team performance. Leading organizational change initiatives that embed best practices, modern methodologies, and operational frameworks. Driving continuous improvement by integrating emerging technologies—including AI, analytics, and automation—to accelerate product delivery. Overseeing the Beta Management program, ensuring customer feedback is systematically captured and applied to product evolution. Maintaining and optimize the systems, processes, and tools that support product planning, delivery, and measurement. Team Leadership Building, mentoring, and leading the Product Excellence team to deliver high-impact outcomes. Fostering a culture of accountability, transparency, and continuous improvement. Coaching product managers and operational leaders to strengthen execution and operational rigor across teams. Driving adoption of standardized practices, frameworks, and performance metrics that scale with organizational growth. Championing knowledge-sharing and enablement initiatives that deepen product and feature understanding across the business. Cross-Functional Collaboration & Stakeholder Management Serving as a bridge between product strategy and execution, ensuring alignment across Product, Engineering, Marketing, Sales, and other key functions. Facilitating leadership communication and planning processes, including quarterly business reviews, strategic offsites, and operating rhythm sessions. Building trusted relationships with senior stakeholders, influencing outcomes and driving collaboration across the organization. Process & Performance Management Standardizing and optimizing product development processes across the full product lifecycle. Defining, tracking, and reporting on key operational and product performance metrics. Creating closed-loop feedback mechanisms to capture insights and drive engagement across teams. Managing and optimizing the product management tool stack, ensuring consistency, adoption, and measurable impact. Requirements Have 7–10+ years of product management or product operations experience, including 5+ years in a leadership capacity. Display a proven track record of leading cross-functional initiatives and operational transformation in complex organizations. Have a deep understanding of modern product management practices, frameworks, and lifecycle models. Have exceptional strategic thinking and analytical problem-solving abilities. Display exceptional organizational and prioritization skills, with the capacity to manage multiple high-impact initiatives concurrently. Have excellent communication skills, with the ability to translate complex concepts for executive and cross-functional audiences. Demonstrated ability to influence and drive alignment among senior stakeholders. Valued Requirements Have a background in product operations or business operations within enterprise SaaS or high-growth technology organizations. Experience implementing organizational change and operating model improvements. Have proficiency with tools such as Aha!, Jira, and analytics platforms. Experience leading geographically distributed teams in a matrixed environment. Are familiar with applying AI and automation to enhance operational workflows. U.S. National Base Pay Range: $133,400 - $247,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Lead the Product Excellence team within Clinical Solutions, focusing on empowering product execution and driving operational effectiveness. Partner with product leadership to shape planning, building, and delivery of products while ensuring alignment across various functions.