Job Title: Director of Programs and Services
Program: Foundry
Hours: 40 hours/week
Location: Penticton, BC
Closing Date: August 6, 2025

JOB SUMMARY

The Director of Programs and Services is responsible for the strategic leadership and operational management of assigned programs, with a primary focus on youth services. This role ensures high-quality service delivery in alignment with agency goals, contractual obligations, and community needs. The Director also plays a key role in cross-agency collaboration and organizational leadership.

QUALIFICATIONS

• Post-secondary degree in social sciences, health sciences, or a related field; a master’s degree is preferred.
• Minimum of five years of progressive leadership experience in program management, preferably within the community social services sector.
• Demonstrated experience working with youth and integrated service models; clinical background and familiarity with team-based or stepped care approaches are assets.
• In-depth knowledge of youth services in BC, including access to mental health care, substance use services, primary care, and social support.
• A combination of relevant education and experience may be considered.

SKILLS & COMPETENCIES

• Exceptional communication skills—verbal, written, facilitation, and interpersonal.
• Proven leadership, collaboration, and conflict resolution abilities.
• Strong strategic thinking, planning, and organizational skills.
• Ability to manage multiple priorities independently and under pressure.
• Skilled in crisis management and emergency response.
• Flexibility to work evenings and weekends as required for meetings, events, or urgent matters.

• Strategic Program Oversight: Lead the planning, implementation, and evaluation of new and existing programs. Serve as the primary liaison with Foundry BC, Interior Health, MCFD, and other key partners.
• Integrated Service Delivery: Oversee the daily operations of the Foundry Penticton Centre, ensuring seamless, youth-centered services for individuals aged 12–24. Provide leadership across clinical, operational, and financial domains.
• Organizational Leadership: Contribute to agency-wide strategic planning and decision-making as a member of the Senior Leadership Team (SLT). Support the development of long-term goals and policies.
• Governance & Accountability: Establish and maintain standards, performance metrics, and accountability frameworks in alignment with agency policies and Executive Director directives.
• Advisory Role: Provide expert guidance to the Executive Director on cross-functional program issues and emerging service needs.
• Team Leadership: Supervise, mentor, and support Team Leaders and staff to ensure effective service delivery, professional development, and a positive workplace culture.
• Quality Assurance: Monitor and evaluate service delivery by staff, volunteers, and partners to ensure consistency, quality, and alignment with best practices.
• Issue Resolution: Address complex or sensitive issues involving staff, clients, or the public, and support conflict resolution and crisis response.
• Cross-Agency Collaboration: Participate in interdepartmental initiatives and contribute to organizational development projects as assigned.